Archive has 30 results
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Sedgemoor District Council (19 014 700)
Statement Closed after initial enquiries Council house sales and leaseholders 07-Feb-2020
Summary: The Ombudsman should not pursue this complaint about the Council’s management of housing tenancy matters and its handling of Mr B’s ‘right to buy’ claim. Part of the complaint is outside the Ombudsman’s power and the other part is late.
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Brentwood Borough Council (19 012 700)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council is handling the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the alternative remedies available to her.
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London Borough of Southwark (19 011 539)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Dec-2019
Summary: The Ombudsman will not pursue this complaint about the Council not letting Mr B buy his home in 1990. This is because the complaint is late and because Mr B had the right to go to court.
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London Borough of Hillingdon (19 010 934)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Dec-2019
Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant’s Right to Buy application. It is reasonable to expect the complainant to have used the legal remedies available to her.
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Leicester City Council (19 010 447)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Dec-2019
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council will not proceed with his right to buy application. This is because the complaint falls outside our jurisdiction as Mr B has appeal rights to the courts and the Council has confirmed he can submit a new application.
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Leeds City Council (19 010 243)
Statement Closed after initial enquiries Council house sales and leaseholders 14-Nov-2019
Summary: We will not investigate this complaint about the Council’s handling of Miss Q’s Right to Buy application. This is because she may go to court to settle her dispute over the position of her boundary.
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Ashfield District Council (19 009 564)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Nov-2019
Summary: The Ombudsman will not investigate Ms B’s complaint that the Council failed to respond to her claim. This is because there is insufficient evidence of fault by the Council in this case because it has responded to Ms B’s legal advisor and her claim is a legal matter.
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Dudley Metropolitan Borough Council (19 008 519)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Oct-2019
Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council admitted her right to buy her home in 2016 but subsequently denied it in 2018. This is because we cannot achieve the outcome Mrs B is seeking.
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London Borough of Southwark (19 009 634)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Oct-2019
Summary: Mr X complained about the Council’s suspension of his Right to Buy his Council home. The Ombudsman will not investigate this complaint. The Council ended Mr X’s status as a secure tenant following a criminal investigation. He has no secure tenant’s rights and this includes the Right to Buy. There is no evidence of fault which the Ombudsman could investigate. We cannot investigate a social housing landlord’s decision to end a tenancy because these bodies are outside the Ombudsman’s jurisdiction.
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London Borough of Wandsworth (18 018 642)
Statement Upheld Council house sales and leaseholders 29-Oct-2019
Summary: Miss D complained about the Council’s handling of her Right to Buy application between September 2018 and March 2019. The Council was at fault. Its poor internal communication led to the Council wrongly serving Miss D and her brother Mr E with a notice to quit the property and threaten them with eviction. It then obtained incorrect legal advice from its solicitors which caused it to incorrectly withdraw the Right to Buy application. The Council agreed to pay Miss D and Mr E a total of £500 to recognise the distress, uncertainty and time and trouble the faults caused them.