Allocations archive 2019-2020


Archive has 347 results

  • Slough Borough Council (19 005 564)

    Statement Closed after initial enquiries Allocations 13-Jan-2020

    Summary: Miss X complained about the Council removing her housing transfer application from the housing register and refusing her new application. The Ombudsman should not investigate this complaint. This is because her application was not within the ‘reasonable preference’ category which we can consider. There was no fault in the Council’s decision to refuse her new application and she can ask for a further review.

  • London Borough of Hackney (18 019 119)

    Statement Not upheld Allocations 13-Jan-2020

    Summary: Ms X complains about the way the Council dealt with her housing application and allocated her a housing band. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • London Borough of Lambeth (19 003 734)

    Statement Closed after initial enquiries Allocations 13-Jan-2020

    Summary: Mrs X complained about the Council’s assessment of her housing application. She says she has been on the waiting list for over three years and has not received any suitable offers. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Hillingdon (19 002 115)

    Statement Not upheld Allocations 10-Jan-2020

    Summary: Mr A, an advisor has submitted a complaint on behalf of Mr X about the Council’s refusal to allow Mr X to join the housing register. The information shows a referral must be made for consideration under the supported accommodation move-on criteria to be considered. Mr A has not made a referral and so there is no fault by the Council. Mr A could now make a referral on behalf of Mr X.

  • Manchester City Council (18 019 076)

    Statement Not upheld Allocations 08-Jan-2020

    Summary: Mr Y complained the Council failed to properly assess his housing register application. The Council was not at fault in its assessment of Mr Y’s housing register application.

  • Bristol City Council (19 007 171)

    Statement Closed after initial enquiries Allocations 07-Jan-2020

    Summary: Mrs X complains about the Council’s failure to properly consider her application for a transfer from her Council home which she says is unsuitable. The Ombudsman cannot not investigate this complaint. This is because her transfer application is not within a category which is within the Ombudsman’s jurisdiction. This is the responsibility of her social housing landlord.

  • Dorset Council (19 004 661)

    Statement Upheld Allocations 06-Jan-2020

    Summary: The Ombudsman found no fault on Ms D’s complaint about the shortlisting process for properties she bid for. An officer wrongly mistook money she paid for rent as housing benefit but, this caused her no injustice. While the Council accepted the wording of part of its allocation policy was misleading and incorrect, this caused no injustice to Ms D.

  • Westminster City Council (19 012 928)

    Statement Closed after initial enquiries Allocations 06-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the way the Council has treated the complainant since 2011 in relation to her housing application. This is because there is insufficient evidence of fault by the Council and because much of the complaint is late.

  • London Borough of Southwark (19 004 680)

    Statement Upheld Allocations 02-Jan-2020

    Summary: Ms B complains the Council has failed to deal correctly with her application for housing. The Ombudsman finds there were minor faults in this matter but that these did not lead to injustice for Ms B. However, there were faults in the Council’s handling of her complaint which led to avoidable frustration and time and trouble, and a payment recommended in recognition of this has been agreed by the Council.

  • London Borough of Haringey (19 011 787)

    Statement Closed after initial enquiries Allocations 01-Jan-2020

    Summary: Mr X has decided to withdraw his complaint about how the Council dealt with his housing application and so the Ombudsman will not investigate.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings