Allocations archive 2019-2020


Archive has 347 results

  • East Hertfordshire District Council (19 007 429)

    Statement Upheld Allocations 05-Feb-2020

    Summary: Miss C complains about the priority the Council gave to her housing application. We uphold the complaint, finding fault in how the Council considered Miss C’s medical priority and how it responded to reports of disrepair in her flat. We consider this has caused distress to Miss C as without this fault she may have received an offer of re-housing. The Council has agreed proposals to remedy the complaint set out at the end of this statement.

  • Oadby & Wigston Borough Council (19 009 723)

    Statement Upheld Allocations 05-Feb-2020

    Summary: Miss X said the Council offered her and her young family unsuitable accommodation. She said when she appealed the Council’s decision, it failed to properly review her case. There is fault with the way the Council carried out its review, and with the advice it provided Miss X over the past two years. The Council has agreed to remedy Miss X’s injustice.

  • London Borough of Southwark (19 006 977)

    Statement Upheld Allocations 04-Feb-2020

    Summary: Ms C complains, for Ms B, that the Council wrongly decided she does not qualify to join the housing register and has failed to take account of statutory overcrowding of her current accommodation. Also, the Council delayed in making its decision on her application. The Ombudsman finds there were some failings by the Council in its handling of this matter. These faults did not however cause Ms B significant injustice requiring personal remedy in addition to apologies already offered. The Council has agreed to the Ombudsman’s recommendations for service improvements.

  • Leicester City Council (19 008 234)

    Statement Not upheld Allocations 03-Feb-2020

    Summary: Mrs X complains the Council delayed in processing her application to join the housing register. She also complains that issues with the Council’s website have meant that she has not been able to bid on properties or see their bid position for properties. There is no evidence of fault in the way the Council dealt with Mrs X’s application to join the housing register or in the way it responded to her difficulties in bidding for properties.

  • London Borough of Islington (19 010 090)

    Statement Upheld Allocations 03-Feb-2020

    Summary: Ms X complained about events connected to her housing situation and about how the Council dealt with her complaint. We do not intend to investigate the housing issues which occurred before August 2018 because Ms X did not complain to us about these issues within the normal 12 month time period and it is unlikely we could achieve anything meaningful now. The Council delayed in dealing with Ms X’s complaint. It has already offered her £100 which is satisfactory to address any injustice. Other aspects of Ms X’s complaint have not yet been considered by the Council. Therefore, we will not investigate them.

  • Epsom & Ewell Borough Council (19 014 799)

    Statement Closed after initial enquiries Allocations 03-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about housing allocations. This is because we are unlikely to find evidence of fault in the actions of the Council.

  • Southampton City Council (19 011 617)

    Statement Closed after initial enquiries Allocations 30-Jan-2020

    Summary: The Ombudsman will not investigate Miss X’s complaint that the Council has not rehoused her. Miss X has now been rehoused and the Ombudsman cannot add to this by investigating.

  • London Borough of Brent (19 009 310)

    Statement Closed after initial enquiries Allocations 24-Jan-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint about the suitability of accommodation the Council offered to discharge its homelessness duty. It is reasonable to expect Ms B to have used her right of appeal to the county court on a point of law.

  • East Suffolk Council (19 014 448)

    Statement Closed after initial enquiries Allocations 24-Jan-2020

    Summary: Mrs X complained about the Council’s failure to give sufficient priority to her housing application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Forest of Dean District Council (19 013 543)

    Statement Closed after initial enquiries Allocations 24-Jan-2020

    Summary: Miss X complained the Council awarded her family the wrong priority band for its housing register. We should not investigate this complaint because it is unlikely we would find fault in the Council’s actions.

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