Allocations archive 2019-2020


Archive has 347 results

  • Weymouth and Portland Borough Council (18 017 728)

    Statement Upheld Allocations 11-Dec-2019

    Summary: Mrs X complained the Council failed to allocate her properties she bid on and then failed to explain why this happened. The Council was not at fault for the way it allocated the properties. It was at fault for the delay in responding to her complaint about this and for failing to properly explain why she was not allocated the properties. The Council has agreed to apologise to Mrs X and to pay her £100 to acknowledge the frustration this caused.

  • Royal Borough of Greenwich (19 008 767)

    Statement Closed after initial enquiries Allocations 11-Dec-2019

    Summary: The Ombudsman cannot investigate Mrs B’s complaint about the Council’s decision that she is not eligible for its downsizing scheme. This is because we cannot consider complaints about housing transfer applications if they are not made by someone who is in one of the categories of applicants to whom the Council must give reasonable preference.

  • London Borough of Enfield (19 010 688)

    Statement Closed after initial enquiries Allocations 11-Dec-2019

    Summary: Ms B complains the Council has failed to take proper account of her family’s medical needs in determining her priority for permanent accommodation. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • London Borough of Haringey (19 002 377)

    Statement Not upheld Allocations 10-Dec-2019

    Summary: Mrs X complains about the Council’s assessment of her housing band. She says the Council has not properly considered her medical needs and the medical needs of her three children. The Ombudsman does not find fault with the Council’s assessment of Mrs X’s housing application band.

  • Thurrock Council (19 003 756)

    Statement Upheld Allocations 10-Dec-2019

    Summary: Mr X complains about the Council’s decision not to award him any medical priority for his housing application. He also complains about the Council’s complaint handling. The Ombudsman finds fault with the Council for failing to consider all relevant information before it made its decision. We also find fault with the Council’s complaint handling. We have recommended the Council apologise and remake its decision.

  • London Borough of Southwark (19 004 043)

    Statement Upheld Allocations 10-Dec-2019

    Summary: Mr B complains about how the Council dealt with his homelessness application and about the interim accommodation it placed him in. The Ombudsman finds there was fault by the Council in this matter, causing injustice to Mr B. To remedy this a recommendation is made for a payment and an apology to Mr B, in addition to service improvements by the Council.

  • London Borough of Hillingdon (19 005 417)

    Statement Not upheld Allocations 10-Dec-2019

    Summary: Mr X complains about the Council’s housing allocation decision. He says he asked the Council not to place a tenant with a child in the flat above him, but the Council did so anyway. The Ombudsman does not find fault with the Council.

  • London Borough of Barnet (19 005 728)

    Statement Closed after initial enquiries Allocations 10-Dec-2019

    Summary: Mr X complained about the Council’s assessment of his housing application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

  • London Borough of Newham (19 011 629)

    Statement Closed after initial enquiries Allocations 09-Dec-2019

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant does not qualify for extra priority, on the housing register, as a carer. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Ealing (19 000 202)

    Statement Not upheld Allocations 09-Dec-2019

    Summary: Ms X complains about the way the Council has assessed her housing allocation band. She says it means she is unable to bid for properties, and has caused her and her daughter stress and anxiety. The Ombudsman does not find fault with the Council.

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