Bolton Metropolitan Borough Council (19 020 215)

Statement Closed after initial enquiries Trading standards 30-Mar-2020

Summary: Miss X complains the Council seized her stock and is prosecuting her based on a false complaint. The Ombudsman cannot investigate this complaint as matters subject to court proceedings are outside his jurisdiction.

North Devon District Council (19 006 069)

Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020

Summary: Mr X complained about the Council’s refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.

Aylesbury Vale District Council (19 019 734)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the complainant’s drive being blocked when his bins are returned by the refuse collectors. The injustice arising from this is not so significant as to warrant our continued involvement in the matter.

North Hertfordshire District Council (19 004 273)

Statement Not upheld Refuse and recycling 27-Mar-2020

Summary: There was no fault in how the Council dealt with Mr X’s reports of rubbish spills on waste collection days.

Bassetlaw District Council (19 018 635)

Statement Closed after initial enquiries Other 26-Mar-2020

Summary: The Ombudsman will not investigate this complaint about work carried out to a watercourse. It is unlikely he would find fault in how the Council decided what work was necessary.

Mole Valley District Council (19 019 485)

Statement Closed after initial enquiries Refuse and recycling 26-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s garden waste collection service. This is because there is not enough evidence of fault by the Council, and the injustice to Mrs X is not significant enough to warrant an investigation by the Ombudsman.

Cambridge City Council (19 010 524)

Statement Not upheld Noise 25-Mar-2020

Summary: There is no evidence of fault by the Council. It served an abatement notice when it witnessed noise from Ms B’s generator. It could not take formal action over her complaints about noise from moving rowers on the rivers as there is no law it could use.

London Borough of Hackney (19 018 238)

Statement Closed after initial enquiries Licensing 25-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about licensing fees he paid before 2017. The complaint is made late to the Ombudsman and there are not good reasons to investigate now.

Birmingham City Council (19 018 514)

Statement Closed after initial enquiries Refuse and recycling 25-Mar-2020

Summary: Mr B complains the Council has given him the wrong type of household waste bin and so it is not being collected. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Blackpool Borough Council (19 008 978)

Statement Not upheld Antisocial behaviour 25-Mar-2020

Summary: There is no evidence of fault in how the Council dealt with Mr C’s reports about noise and anti-social behaviour from a neighbouring property.