Worcestershire County Council (19 001 557)

Statement Closed after initial enquiries Trading standards 20-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s Trading Standards department failed to act on his concerns about a trader. It is unlikely we would find fault by the Council causing Mr X injustice, or that we could achieve anything for Mr X.

Essex County Council (19 006 584)

Statement Closed after initial enquiries Trading standards 18-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about Council Trading Standards officers deciding not to investigate his reports about a firm he says mis-sold three cars to him. Mr X is not caused a significant personal injustice by the Council’s professional judgement decision not to investigate the firm. There are no grounds for the Ombudsman to investigate Mr X’s complaint for wider public interest reasons.

Cheshire East Council (18 010 906)

Statement Upheld Trading standards 11-Sep-2019

Summary: Mr X complained about the Council’s failure to take sufficient action over his Trading Standards complaint. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Cumbria County Council (19 004 741)

Statement Closed after initial enquiries Trading standards 20-Aug-2019

Summary: The Ombudsman will not investigate this complaint about how the Council has responded to the complainant’s concerns about a builder. It is unlikely he would find evidence of fault by the Council.

Nottinghamshire County Council (19 003 420)

Statement Closed after initial enquiries Trading standards 11-Jul-2019

Summary: The Ombudsman cannot investigate this complaint about the execution of a search warrant by the Council at the complainant’s home. This is because the matter is connected to court proceedings.

London Borough of Hillingdon (19 002 785)

Statement Closed after initial enquiries Trading standards 27-Jun-2019

Summary: The Ombudsman will not investigate Ms B complaint that the Council failed to provide a payment to her daughter for giving evidence of a company’s breach of its licensing conditions. This is because we would not be able to achieve the outcome Ms B is seeking.

Essex County Council (19 001 853)

Statement Closed after initial enquiries Trading standards 21-Jun-2019

Summary: The Ombudsman cannot investigate this complaint about the conduct of an active trading standards investigation. This is because we cannot investigate a complaint about the commencement or conduct of criminal proceedings before any court of law. Nor can we investigate action taken by or on behalf of any police authority in connection with the investigation or prevention of crime.

West Yorkshire Joint Services (18 019 417)

Statement Closed after initial enquiries Trading standards 10-Jun-2019

Summary: Mr X complains about the authority’s decision not to take action against a dealer who sold him a car. The Ombudsman does not intend to investigate this complaint. This is because we are unlikely to find fault. And the matter has not caused Mr X any significant injustice.