Refuse and recycling archive 2019-2020


Archive has 343 results

  • Basingstoke & Deane Borough Council (19 016 318)

    Statement Closed after initial enquiries Refuse and recycling 02-Mar-2020

    Summary: Mr X complained about the Council’s lack of satisfactory investigation when he reported his bin missing after a collection. We will not investigate this complaint. We cannot say now what happened to the bin, and we cannot say Mr X’s injustice was caused solely by the Council’s actions. It is unlikely we could therefore provide a meaningful outcome for Mr X.

  • London Borough of Merton (19 006 254)

    Statement Upheld Refuse and recycling 28-Feb-2020

    Summary: Mr A says the Council has missed waste collections and wants him to contribute towards the cost of a new waste collection point at his home. The Ombudsman has found some evidence of fault by the Council regarding missed collections. There is no fault in respect of the new waste collection arrangements. He has upheld the complaint and completed the investigation because the Council has agreed to drop the requirement for a new collection point.

  • Stockton-on-Tees Borough Council (19 009 956)

    Statement Not upheld Refuse and recycling 27-Feb-2020

    Summary: Mr B says the Council has failed to require waste from a new development to be collected from the internal refuse area. It has, instead, required residents to leave bins for collection on a private road without permission. Mr B says the bins are unsightly and cause an obstruction. The Council was not at fault. It considered Mr B’s complaints thoroughly and made lawful decisions.

  • Birmingham City Council (19 009 121)

    Statement Closed after initial enquiries Refuse and recycling 26-Feb-2020

    Summary: Mrs X complained about the Council’s failure to offer a bagged collection for garden waste where there is no space for a wheeled bin. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Bournemouth, Christchurch and Poole Council (19 016 788)

    Statement Closed after initial enquiries Refuse and recycling 26-Feb-2020

    Summary: The Ombudsman will not investigate the complainant’s concerns about the Council’s garden waste collection service. He cannot investigate complaints about something affecting all or most of the residents of the Council’s area. The Ombudsman is unlikely to find other fault by the Council has caused the complainant injustice that justifies his involvement.

  • Cambridgeshire County Council (19 017 297)

    Statement Closed after initial enquiries Refuse and recycling 26-Feb-2020

    Summary: The Ombudsman will not investigate this complaint that the Council has discriminated against the complainant by requiring her to have a permit to use the recycling centre. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (19 003 328)

    Statement Upheld Refuse and recycling 26-Feb-2020

    Summary: Mr X complains that although he should receive assisted collections, the Council has repeatedly failed to collect his recycling on the scheduled day or soon after when it misses collections. When the Council collects his recycling, the collection crew do not return his bin to his property. The Council’s repeatedly failure to make assisted recycling collections amounts to fault. This fault has caused Mr X an injustice.

  • Torbay Council (19 016 635)

    Statement Closed after initial enquiries Refuse and recycling 24-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about a Fixed Penalty Notice for fly tipping. This is because there is insufficient evidence of fault by the Council and because the complainant can raise a defence in court.

  • Cambridgeshire County Council (19 016 864)

    Statement Closed after initial enquiries Refuse and recycling 24-Feb-2020

    Summary: The Ombudsman will not investigate this complaint that the Council has discriminated against the complainant by requiring him to have a permit to use the recycling centre. This is because there is insufficient evidence of fault by the Council.

  • Thanet District Council (19 009 596)

    Statement Upheld Refuse and recycling 21-Feb-2020

    Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

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