Archive has 331 results
-
Birmingham City Council (19 005 045)
Statement Upheld Refuse and recycling 06-Feb-2020
Summary: Mrs X complains the Council has repeatedly failed to collect the communal waste from her block of flats on the scheduled days or in a timely manner when collections are missed since September 2018. The Council’s failure to make regular communal waste collections and resolve issues of accumulated waste amounts to fault. This fault has caused Mrs X an injustice.
-
South Bucks District Council (19 006 257)
Statement Upheld Refuse and recycling 05-Feb-2020
Summary: Mr C complained about the actions of the Council in removing five communal bins owned by the residents’ management company of his block of flats. We find fault with the time taken to respond properly to Mr C’s complaint but we consider the remedy offered is a reasonable way of resolving the complaint.
-
Birmingham City Council (19 005 662)
Statement Not upheld Refuse and recycling 03-Feb-2020
Summary: Mr X complains the Council failed to collect bulky waste items he had paid the Council to remove. The Council’s failure to collect bulky waste items from the rear of Mr X’s property does not amount to fault.
-
Coventry City Council (19 009 504)
Statement Not upheld Refuse and recycling 03-Feb-2020
Summary: Mr X complained that he paid £60 for the Council’s bulky collection service and it failed to collect his items. Mr X said this resulted in him losing money. The Council was not at fault.
-
Birmingham City Council (19 014 070)
Statement Closed after initial enquiries Refuse and recycling 03-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council emptying all types of rubbish into the same collection vehicle. This is because there is insufficient evidence of injustice.
-
London Borough of Croydon (18 000 035)
Statement Upheld Refuse and recycling 03-Feb-2020
Summary: Mrs X complains the Council failed to take prompt action to ensure her bins were collected. The Council accepts there were problems after introducing a new collection service in September 2018. It has apologised to Mrs X, monitored her collections to ensure they are carried out correctly and offered £150 to recognise her time and trouble pursuing the issue. This is an appropriate and proportionate remedy.
-
Thanet District Council (19 006 388)
Statement Upheld Refuse and recycling 31-Jan-2020
Summary: Mr C says the Council failed to provide an adequate refuse collection service over several months in 2019. The Council was at fault but it has already taken steps to remedy the problem. Recent development and narrow roads have made it difficult for refuse lorries to access Mr C’s refuse area. Cars frequently obstruct the path for larger vehicles. The Council has taken steps to address the problem and the number of complaints has reduced. Should the problem recur, Mr C can complain again.
-
London Borough of Enfield (19 010 883)
Statement Upheld Refuse and recycling 31-Jan-2020
Summary: Mr B complains that the Council failed to collect his recycling bin and regularly empty the bins in his local park. The Ombudsman finds the Council was at fault in failing to collect Mr B’s recycling bin over a period of three months and failing to regularly empty the bins in the park. It also delayed in responding to Mr B’s complaint. However, the Council has resolved the problems and provided an appropriate remedy for the injustice caused.
-
North Devon District Council (19 009 514)
Statement Closed after initial enquiries Refuse and recycling 30-Jan-2020
Summary: The Ombudsman should not investigate this complaint about missed bin collections. This is because the complainant has not been caused any significant injustice.
-
North Kesteven District Council (19 012 935)
Statement Closed after initial enquiries Refuse and recycling 30-Jan-2020
Summary: The Ombudsman will not investigate this complaint about a trial recycling scheme. This is because there is insufficient evidence of fault by the Council.