Refuse and recycling archive 2019-2020


Archive has 343 results

  • Birmingham City Council (19 008 571)

    Statement Upheld Refuse and recycling 18-Feb-2020

    Summary: Miss X complains the Council repeatedly failed to collect the communal waste from her group of flats on the scheduled days or in a timely manner when collections are missed between December 2018 and August 2019. The Council’s repeated failure to collect the communal waste from the bin serving Miss X's block of flat amounts to fault. This fault has caused Miss X an injustice.

  • Birmingham City Council (19 009 270)

    Statement Upheld Refuse and recycling 18-Feb-2020

    Summary: Mrs X complains the Council has repeatedly failed to collect the recycling from her street on the scheduled days, leading to a significant accumulation of waste. The Council’s repeated failure to collect Mrs X’s recycling over several months amounts to fault. This fault has caused Mrs X an injustice.

  • Aylesbury Vale District Council (19 017 327)

    Statement Closed after initial enquiries Refuse and recycling 18-Feb-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint about missed garden waste collections. This is because there is not enough evidence of significant personal injustice to warrant an investigation. Also, it is unlikely we could add anything to the Council’s response.

  • Leeds City Council (19 014 000)

    Statement Closed after initial enquiries Refuse and recycling 17-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about the behaviour of a Council officer. This is because an investigation is unlikely to enable us to establish whether there was fault.

  • London Borough of Harrow (19 006 857)

    Statement Upheld Refuse and recycling 13-Feb-2020

    Summary: Mr B complains that the Council failed to collect his household waste and recycling between March and July 2019 causing inconvenience and expense. The Ombudsman finds the Council was at fault in failing to collect the bins for a period of one month. The Council has provided a satisfactory remedy for the injustice caused by this, so the Ombudsman will not pursue the matter further.

  • Birmingham City Council (19 008 423)

    Statement Upheld Refuse and recycling 11-Feb-2020

    Summary: Miss X complains the Council repeatedly failed to collect the communal recycling from her development on the scheduled days or in a timely manner when collections were missed for a year. The Council’s repeated failure to make scheduled recycling collections over a sustained period amounts to fault. This fault has caused Miss X an injustice.

  • City of York Council (19 010 916)

    Statement Upheld Refuse and recycling 10-Feb-2020

    Summary: Ms B complains the Council failed to provide appropriate waste collection services from her property for a period between mid-June and September 2019. In addition, the Council failed to provide containers for the collection of separated recyclable waste despite a promise to do so. The Ombudsman finds there was fault by the Council in this matter causing injustice to Ms B, for which a remedy has been agreed.

  • Birmingham City Council (19 016 029)

    Statement Closed after initial enquiries Refuse and recycling 10-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about missed recycling collections. This is because the situation has improved and there is insufficient evidence of injustice.

  • Birmingham City Council (19 007 894)

    Statement Upheld Refuse and recycling 07-Feb-2020

    Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council’s repeatedly failure to make assisted household waste and recycling collections amounts to fault. This fault has caused Miss X an injustice.

  • London Borough of Bromley (19 013 714)

    Statement Closed after initial enquiries Refuse and recycling 07-Feb-2020

    Summary: Mr B complains about the Council’s handling of matters relating to property he reported as being stolen from his garden. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

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