Refuse and recycling archive 2019-2020


Archive has 343 results

  • Leeds City Council (19 006 104)

    Statement Upheld Refuse and recycling 06-Mar-2020

    Summary: The Council failed to collect garden waste on several occasions in 2018 and 2019. This caused injustice not only from the missed collections, but the time and trouble Miss X went to in reporting the missed collections and making a formal complaint. The Council has apologised to Miss X and is already making service improvements. It will also pay Miss X £150 for the missed collections and her time and trouble.

  • Birmingham City Council (19 009 871)

    Statement Upheld Refuse and recycling 06-Mar-2020

    Summary: Mr X complains the Council repeatedly failed to collect his household waste and recycling on the scheduled days or in a timely manner when collections were missed, for a period of seven months. The Council’s failure to make scheduled household waste and recycling collections from Mr X’s property amounts to fault. This fault has caused Mr X an injustice.

  • Birmingham City Council (19 010 052)

    Statement Upheld Refuse and recycling 06-Mar-2020

    Summary: Mrs X complains the Council has repeatedly failed to collect her household waste on the scheduled day or within a reasonable timeframe when it misses collections. The Council’s repeated failure to collect Mrs X’s household waste in full amounts to fault. This fault has caused Mrs X an injustice.

  • Oldham Metropolitan Borough Council (19 016 775)

    Statement Closed after initial enquiries Refuse and recycling 05-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about a Fixed Penalty Notice for a waste offence. This is because the complainant could have raised the issue with the Council and defended the case in court.

  • London Borough of Croydon (19 011 126)

    Statement Closed after initial enquiries Refuse and recycling 04-Mar-2020

    Summary: The Ombudsman has decided not to investigate Mr B’s complaint about the waste collection service in his area. This is because it has not caused Mr B a significant enough injustice to warrant an investigation by the Ombudsman. It is also likely that the matters he is complaining about affect all or most of the people in the Council’s area, which would mean the Ombudsman has no jurisdiction to investigate.

  • Chiltern District Council (19 008 446)

    Statement Upheld Refuse and recycling 03-Mar-2020

    Summary: The complainant says from 2017 to 2019 the Council failed to provide a suitable waste collection service from his home. He says the Council repeatedly missed collections resulting in the complainant contacting the Council and waiting for a further collection. The Council recognises it failed to provide a suitable service, took this up with its contractor and applied penalties to the contactor. The Council apologised to the complainant and offered the complainant a payment. The Ombudsman finds the Council at fault for failing to provide a suitable service.

  • London Borough of Redbridge (19 016 940)

    Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about how the Council cleans the street where the complainant lives. This is because it is unlikely he will find fault by the Council.

  • Stockton-on-Tees Borough Council (19 017 631)

    Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint that a Council refuse vehicle caused damage to his car. This is because it is reasonable to expect Mr X to resort to court action for the compensation he seeks.

  • South Northamptonshire District Council (19 017 795)

    Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

    Summary: Mr B complains about the Council’s waste collection service. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr B to warrant an investigation.

  • London Borough of Enfield (19 014 555)

    Statement Closed after initial enquiries Refuse and recycling 02-Mar-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about changes to the Council’s garden waste collection service. This is because the Ombudsman cannot investigate something that affects most of the people living in a council area and it is unlikely we would find fault.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings