Archive has 343 results
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Report Upheld Refuse and recycling 19-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
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Birmingham City Council (19 010 603)
Statement Upheld Refuse and recycling 18-Mar-2020
Summary: Ms X complains that the Council has instructed several neighbouring properties to present their bins for collection directly outside her property. Ms X states the bins cause an obstruction, smell unpleasant, attract rodents and pests and have damaged her fence. The setting up of an unofficial bin presentation point outside Ms X’s property without following proper process amounts to fault. This fault has caused Ms X and injustice.
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Birmingham City Council (19 009 546)
Statement Upheld Refuse and recycling 18-Mar-2020
Summary: Mr X complains the Council repeatedly failed to collect the recycling from his street on the scheduled days for over a year. The significant periods between collections led to a large build-up of waste which attracted rats. The Council’s repeated failure to collect Mr X’s recycling over a sustained period amounts to fault. This fault has caused an injustice.
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Redditch Borough Council (19 018 384)
Statement Closed after initial enquiries Refuse and recycling 17-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his property he says was caused by a council refuse vehicle. This is because it is reasonable for him to seek compensation through the courts.
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London Borough of Lambeth (19 019 296)
Statement Closed after initial enquiries Refuse and recycling 16-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s failure to collect a bulky waste item. This is because it is unlikely we could add anything to the investigation the Council has already carried out.
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Statement Upheld Refuse and recycling 13-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s failure to collect her neighbour’s rubbish. The Council has taken action to address the issue and Mrs X has no significant unremedied injustice for which we would recommend any further remedy.
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Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
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Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
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Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
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Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council’s waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.