Thanet District Council (19 007 276)

Statement Upheld Refuse and recycling 23-Jan-2020

Summary: Miss X complained the Council failed to collect general waste on the scheduled days and failed to collect recycling. The Council was at fault for missed recycling collections. That has put Miss X to avoidable time and trouble for having to report missed collections. The Council has agreed to review how it investigates complaints about missed waste collections; apologise to Miss X and pay her £100 for the delay in escalating and investigating the problems with collections.

Thanet District Council (19 008 135)

Statement Upheld Refuse and recycling 23-Jan-2020

Summary: Mr X complained the Council failed to investigate and respond to his complaint about the missed bin collections at his address. The Council failed to explain why it missed collections and did not contact him as it agreed it would. However, that did not cause Mr X a significant injustice and it has resolved the waste collections issues.

Maidstone Borough Council (19 009 527)

Statement Not upheld Refuse and recycling 23-Jan-2020

Summary: There is no fault in the Council’s decision to charge for clinical waste collection.

Harrogate Borough Council (19 015 715)

Statement Closed after initial enquiries Refuse and recycling 22-Jan-2020

Summary: The Ombudsman will not investigate this complaint about missed recycling and refuse collections. This is because the injustice is not significant enough to justify our involvement.

East Northamptonshire Council (19 014 749)

Statement Closed after initial enquiries Refuse and recycling 21-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about an allegation of damage to his car by a waste collection vehicle. This is because it is reasonable for Mr X to use the legal remedy available to him.

North Hertfordshire District Council (19 014 847)

Statement Closed after initial enquiries Refuse and recycling 21-Jan-2020

Summary: The Ombudsman will not investigate this complaint about a spillage of glass by a recycling vehicle. That is because there is insufficient injustice to justify investigation and further consideration would not achieve more for the complainant.

Thanet District Council (19 006 935)

Statement Upheld Refuse and recycling 20-Jan-2020

Summary: Mr and Mrs X complained the Council regularly missed waste collections. The Council was at fault. The Council has changed how it collects the street’s waste and Mr X confirmed there have been no further missed collections. The Council has agreed to pay Mr and Mrs X £100 for avoidable time and trouble in reporting the missed collections.

London Borough of Croydon (19 004 137)

Statement Closed after initial enquiries Refuse and recycling 16-Jan-2020

Summary: Mr X complained about the Council’s failure to prevent fly-tipping in his area in recent years. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Lambeth (19 015 483)

Statement Closed after initial enquiries Refuse and recycling 16-Jan-2020

Summary: The Ombudsman should not consider Mr P’s complaint about the Council missing his recycling collections for four weeks. This is because there is insufficient injustice to warrant investigation and investigation is unlikely to identify fault.

Birmingham City Council (19 016 044)

Statement Closed after initial enquiries Refuse and recycling 15-Jan-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about missed garden waste collections. This is because some of the missed collections were due to industrial action and are therefore outside our jurisdiction. The remaining injustice to Mrs X is not significant enough to warrant the Ombudsman’s involvement.