Durham County Council (18 019 715)

Statement Closed after initial enquiries Pollution 26-Nov-2019

Summary: Mr and Mrs X complained about the Council ‘s failure to take action over a nearby neighbour causing smoke pollution from a wood-burning stove. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Manchester City Council (19 007 280)

Statement Closed after initial enquiries Pollution 26-Sep-2019

Summary: The Ombudsman will not investigate Mrs B’s complaint that a council officer entered the back garden of her property resulting in a breach of her rights and the law. This is because there is insufficient evidence of fault by the Council.

East Suffolk Council (19 007 591)

Statement Closed after initial enquiries Pollution 25-Sep-2019

Summary: Mr X complained about the Council’s failure to take action over boiler fumes from his neighbour’s property. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the complaint was received outside the normal 12-month period for accepting complaints.

Brighton & Hove City Council (18 018 091)

Statement Not upheld Pollution 11-Sep-2019

Summary: The complaint is about the actions the Council has taken to deal with breaches of the Clean Air Act from the chimneys of back-up generators. The Ombudsman’s view is we should discontinue our investigation, as we are unlikely to achieve anything further for the complainant.

Cheshire East Council (18 019 849)

Statement Not upheld Pollution 28-Aug-2019

Summary: Mr X complained the Council has failed to protect him from noise, dust and odour from an industrial site. The Council investigated the complaints but did not find evidence that would justify formal enforcement action. We completed our investigation as there was no fault in the way the Council made its decisions.

Stockport Metropolitan Borough Council (19 004 710)

Statement Closed after initial enquiries Pollution 16-Aug-2019

Summary: We will not investigate this complaint about the frequency of the Council’s litter picking along the A34. Mr Q may go to court if he believes the Council is not meeting its statutory duty to keep the road clear of litter.

Hartlepool Borough Council (18 007 441)

Statement Not upheld Pollution 08-Jul-2019

Summary: Mr X complained about the Council’s lack of action when he reported noise and dust caused by his neighbour. The Council was not at fault. It investigated the issues but it did not find a statutory nuisance, and it took informal action.

Allerdale Borough Council (18 016 086)

Statement Closed after initial enquiries Pollution 20-Jun-2019

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council did nothing to help him with the problem of contaminated water leaking. This is because there is no evidence of fault in the way the Council reached its decision on what it should do.

Durham County Council (18 006 853)

Statement Closed after initial enquiries Pollution 05-Jun-2019

Summary: Mr and Mrs X complained about the Council’s failure to take action against their neighbour for smoking in his garden and allowing smoke to drift into their home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Mid Devon District Council (18 009 316)

Statement Not upheld Pollution 07-May-2019

Summary: Mrs X complained the Council failed to take appropriate action against a neighbouring property which stores and spreads digestate. There was no fault in the Council’s actions.