Redcar & Cleveland Council (19 015 063)

Statement Closed after initial enquiries Pollution 13-Mar-2020

Summary: Mr X says that the Council failed to resolve a pigeon pest problem surrounding his premises. The Ombudsman will not investigate this complaint as there is no evidence of fault in the way in which the Council has reached its decision.

Royal Borough of Windsor and Maidenhead Council (19 015 525)

Statement Closed after initial enquiries Pollution 04-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council deciding not to take enforcement action against emissions from a gas boiler flue. There is insufficient evidence of fault in the way the Council has assessed the complainant’s concerns.

Lincoln City Council (19 013 639)

Statement Closed after initial enquiries Pollution 25-Feb-2020

Summary: Mr X complained about the Council’s lack of action against his neighbour who uses a wood-burning stove. We will not investigate this complaint as it is unlikely we would find fault in the Council’s actions.

Durham County Council (19 005 765)

Statement Not upheld Pollution 14-Feb-2020

Summary: The Ombudsman does not find fault with the way the Council responded to Mr B’s reports of fly tipping and littering on land near his home.

Bournemouth, Christchurch and Poole Council (19 007 320)

Statement Upheld Pollution 03-Feb-2020

Summary: There was no fault causing injustice in the Council’s planning enforcement investigation into development near Ms X’s home. However, the Council avoidably delayed contacting Ms X in response to her report of nuisance at the development site. The Council’s apology suitably addressed the distress caused to Ms X because of the delay. The Council’s following nuisance investigation, and confirmation it would respond to Ms X’s further nuisance reports, was a reasonable and proportionate way to address Ms X’s continuing concerns.

Eden District Council (18 019 844)

Statement Not upheld Pollution 30-Jan-2020

Summary: Mr X complains about the Council allowing a situation to arise where untreated sewage leaks on to farmland near his property. His complaint is about its building control department and the public health impact. The Ombudsman will not investigate Mr X’s concerns about building control. And, while we did investigate the response of the Council’s Environmental Protection department, there is no evidence of fault in its actions.

East Suffolk Council (19 013 658)

Statement Closed after initial enquiries Pollution 28-Jan-2020

Summary: Mr B complains the Council reported his behaviour to the police but has refused to provide him with a copy of its report. The Ombudsman will not investigate the complaint because the Information Commissioner is the body best placed to address complaints about data protection.

East Riding of Yorkshire Council (19 011 516)

Statement Closed after initial enquiries Pollution 17-Jan-2020

Summary: Mr B complains the Council fails to act on his reports of statutory nuisances of pollution and noise caused by a neighbouring meat product manufacturing premises close to his home. The Ombudsman will not investigate this complaint. We have not seen any evidence of fault in the way the Considered the complaints. And Mr B can ask the courts to consider the matter.

City of Bradford Metropolitan District Council (18 013 767)

Statement Upheld Pollution 04-Dec-2019

Summary: Mr D complains the Council has failed to properly investigate his concerns about a nearby chimney. The Ombudsman has found evidence of delay by the Council. The Council agreed to his recommendations and for this reason he has ended his investigation of this complaint.

Durham County Council (18 019 715)

Statement Closed after initial enquiries Pollution 26-Nov-2019

Summary: Mr and Mrs X complained about the Council ‘s failure to take action over a nearby neighbour causing smoke pollution from a wood-burning stove. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.