Tewkesbury Borough Council (19 010 699)

Statement Upheld Other 06-Nov-2019

Summary: The Ombudsman will not investigate this complaint about damage to the complainant’s fence. This is because the Council has taken remedial action to resolve the complaint.

Coventry City Council (19 001 233)

Statement Not upheld Other 05-Nov-2019

Summary: Ms B complains about the Council’s lack of enforcement action about disrepair and vermin at her private rented property. Ms B says the Council’s lack of action meant she was faced with eviction and had to pay for repairs herself. We find the Council was not at fault for the way it investigated the issues Ms B reported. This means we cannot say the Council was wrong not to take further action against her landlord. We have completed our investigation.

Environment Agency (19 009 016)

Statement Closed after initial enquiries Other 05-Nov-2019

Summary: The Ombudsman cannot investigate this complaint from a landowner about the way the Environment Agency has been investigating alleged unlawful waste operations on his land. This is because we have no jurisdiction to consider complaints against the Environment Agency in this respect.

London Borough of Tower Hamlets (19 009 507)

Statement Closed after initial enquiries Other 01-Nov-2019

Summary: We will not investigate Mrs Q’s complaint about the Council’s alleged failure to keep the streets around a hospital free from litter and dumped rubbish. This is because she may take the matter to the Magistrates’ Court.

Telford & Wrekin Council (19 004 440)

Statement Upheld Other 30-Oct-2019

Summary: The Council removed a vehicle owned by Mr Y as it considered it had been abandoned due to being stationary for a significant period of time. Mr Y moved the vehicle after the notice was served but the Council still removed it and put it in storage. The Council was at fault for not making further enquiries before placing the vehicle in storage when it was clear it had been purposely moved.

Wyre Borough Council (19 009 013)

Statement Closed after initial enquiries Other 28-Oct-2019

Summary: The Ombudsman cannot investigate this complaint about a Fixed Penalty Notice for an alleged dog fouling offence. This is because legal action has started.

Rugby Borough Council (19 007 000)

Statement Closed after initial enquiries Other 23-Oct-2019

Summary: Mr & Mrs X complain the Council changed the grass cutting regime on the open space in front of their home. The Ombudsman will not investigate this complaint as it is unlikely we will find fault. And we do not consider Mr & Mrs X have suffered a significant personal injustice which warrants our involvement.

Environment Agency (18 018 609)

Statement Closed after initial enquiries Other 22-Oct-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about the Environment Agency’s decision not to allow her community group to clear sand off local flood defences. The purpose of the structure is to protect the area from flooding and coastal erosion. The Agency was entitled to reach its professional judgement decision that removing the sand would compromise the flood protection afforded by the structure.

Nuneaton & Bedworth Borough Council (19 007 637)

Statement Closed after initial enquiries Other 16-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about grass cutting in his street as the personal injustice caused to Mr X from his complaint is not at a level that would warrant our involvement.

City of Doncaster Council (19 007 724)

Statement Closed after initial enquiries Other 11-Oct-2019

Summary: Mr X complains the Council has failed to deal with a straying dog. The Ombudsman will not investigate this complaint because we are unlikely to find fault in the Council’s actions.