London Borough of Newham (19 010 505)

Statement Closed after initial enquiries Other 26-Nov-2019

Summary: The Ombudsman cannot investigate Ms B’s complaint about decisions the Council has taken regarding a stray dog. The Ombudsman cannot investigate matters that have been the subject of court proceedings.

South Gloucestershire Council (19 010 084)

Statement Closed after initial enquiries Other 23-Nov-2019

Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council was at fault in issuing her with a Community Protection Warning and in responding to her subsequent complaint. This is because it is unlikely we would add anything significant to the investigation the Council has carried out.

Environment Agency (19 009 965)

Statement Closed after initial enquiries Other 19-Nov-2019

Summary: The Ombudsman will not investigate Mr and Mrs D’s complaint the Environment Agency is responsible for damage to their garden bank and property. The complaint is late and there is no good reason for the Ombudsman to exercise his discretion and now investigate. This is because the complaint is about matters better considered by the courts.

London Borough of Barking & Dagenham (19 010 631)

Statement Closed after initial enquiries Other 19-Nov-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about how the Council dealt with reports of fly-tipping. This is because the complaint is late and there are no good reasons for the Ombudsman to exercise its discretion to investigate her complaint. The rest of Ms X’s complaint is outside our jurisdiction. This is because it is about matters which have been considered in court or which are not administrative functions of the Council.

Hertfordshire County Council (19 010 122)

Statement Closed after initial enquiries Other 15-Nov-2019

Summary: Mr B complains about the Council’s decision not to allow him a second dropped kerb at his property. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council in dealing with this matter.

London Borough of Hillingdon (19 010 622)

Statement Closed after initial enquiries Other 13-Nov-2019

Summary: The Ombudsman will not investigate this complaint about a fixed penalty notice issued by the Council in relation to a criminal offence under the Environmental Protection Act 1990. There is no evidence of fault by the Council and the complainant can defend herself in court if the Council prosecutes her.

North East Lincolnshire Council (19 009 904)

Statement Closed after initial enquiries Other 12-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council has not disclosed information he and his solicitors have requested about a third party’s business. Complaints about failures to provide information are better considered by the Information Commissioner.

Tamworth Borough Council (19 009 701)

Statement Closed after initial enquiries Other 09-Nov-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her property by a council employee. This is because it is reasonable for her to seek compensation using the legal options available. There is also not enough evidence of injustice to warrant an investigation by the Ombudsman.

Birmingham City Council (19 012 964)

Statement Closed after initial enquiries Other 08-Nov-2019

Summary: The Ombudsman cannot investigate any aspect of this complaint about action taken by officers in the environmental protection department. This is because it has already been decided in court.

Manchester City Council (19 005 246)

Statement Not upheld Other 08-Nov-2019

Summary: There was no fault in the Council’s handling of this complaint, about the security arrangements for events held in a local park. For this reason, the Ombudsman has completed his investigation.