Wirral Metropolitan Borough Council (19 017 538)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a Fixed Penalty Notice for littering. This is because the complaint is late, and Mr X could have complained to the Ombudsman much sooner. Mr X paid the fine and discharged his liability for the offence. If Mr X wanted to challenge the fine, the courts were better placed to consider the evidence and decide if the offence occurred.

London Borough of Merton (19 018 665)

Statement Closed after initial enquiries Other 10-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about a Fixed Penalty Notice she received for littering. This is because the courts are better placed to consider the evidence and decide if the offence occurred.

London Borough of Harrow (19 016 352)

Statement Closed after initial enquiries Other 09-Mar-2020

Summary: Mr X complained about overgrown gardens which he says are affecting a private rear access route to his property. He wants the Council to take action. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it concerns matters which he was aware of more than 12 months before complaining to us.

London Borough of Enfield (19 017 918)

Statement Closed after initial enquiries Other 09-Mar-2020

Summary: Mr x complains the Council failed to follow the correct process when it issued him a fixed penalty notice for littering. The Council has refunded the money he paid and offered a sum in compensation for poor customer service. The Ombudsman will not investigate this complaint as investigation is unlikely to lead to a different outcome. Nor can we recommend compensation for personal injury.

London Borough of Barnet (19 018 125)

Statement Closed after initial enquiries Other 06-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a Fixed Penalty Notice he received for disposing of a cigarette butt. This is because the courts are better placed to consider the evidence and decide if the offence occurred.

Leicester City Council (19 016 115)

Statement Closed after initial enquiries Other 05-Mar-2020

Summary: Mr B complains the Council has failed to take appropriate action to deal with rubbish dumped on privately owned land. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

London Borough of Ealing (19 008 594)

Statement Upheld Other 04-Mar-2020

Summary: Ms X complained the Council incorrectly issued her with a Fixed Penalty Notice for fly tipping. She said she was put to unnecessary time and trouble disputing it which affected her mental health and studies. The Council was at fault when it failed to respond to Ms X’s dispute. It has taken appropriate action to remedy the injustice she experienced.

Wealden District Council (19 016 509)

Statement Closed after initial enquiries Other 04-Mar-2020

Summary: Ms B complains about the way the Council carried out its investigation into her reports of nuisance caused by flies from a neighbouring farm. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Wyre Borough Council (19 015 241)

Statement Closed after initial enquiries Other 28-Feb-2020

Summary: The Ombudsman will not investigate this complaint arising from a fixed penalty notice for a littering offence. Only a court can decide if the complainant committed the offence. The complainant has already raised concerns about the provision of information with the Information Commissioner.

Liverpool City Council (19 016 485)

Statement Closed after initial enquiries Other 28-Feb-2020

Summary: The Ombudsman will not investigate Ms B’s complaint that the Council has not been carrying out thorough scheduled cleans of the estate in which she lives. This is because the Council has now taken action to address the problem and an investigation by the Ombudsman would not achieve any useful outcome.