London Borough of Newham (17 019 400)

Statement Not upheld Noise 13-May-2019

Summary: Mr C complains the Council failed to properly investigate and take appropriate action in response to his reports of noise nuisance from a neighbouring property. Mr C says because of the Council's fault he suffers unacceptable noise from banging, doors slamming and shouting. The Ombudsman has found no fault by the Council.

Teignbridge District Council (18 017 754)

Statement Closed after initial enquiries Noise 09-May-2019

Summary: Mr X complained about the Council’s failure to take sufficient action to investigate his complaint about unspecified electronic signals or beams which are entering his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

City of Doncaster Council (18 017 750)

Statement Closed after initial enquiries Noise 09-May-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of a noise complaint. This is because it is unlikely the Ombudsman could add to the previous investigation by the Council and investigation by the Ombudsman will unlikely lead to a different outcome.

London Borough of Sutton (18 012 349)

Statement Upheld Noise 08-May-2019

Summary: Mrs X complains the Council has not done enough to address her reports of noise coming from her neighbour’s motorbike. We uphold Mrs X’s complaint. The Council did not adequately investigate her noise complaint. The Council has agreed to remedy her injustice.

West Lindsey District Council (18 013 407)

Statement Upheld Noise 03-May-2019

Summary: Mr X complains the Council has not assessed the noise levels made by a nearby business’s new fans. He says the Council has not enforced a breach of a planning condition about this noise. There is fault here because the Council delayed carrying out the noise assessment of the fans.

London Borough of Hammersmith & Fulham (17 019 945)

Statement Not upheld Noise 30-Apr-2019

Summary: Ms D complains that the Council has failed to take appropriate action to respond to her complaints about noise nuisance from the flat below. The Ombudsman has found no significant fault in the way the Council’s Environmental Health team has responded to her concerns. The actions of the Council’s Housing team are outside the Ombudsman’s jurisdiction.

Surrey Heath Borough Council (18 015 617)

Statement Upheld Noise 30-Apr-2019

Summary: There was no fault by the Council in considering a planning application for a garage. There was a delay in offering to install a noise monitor. The Council’s apology and offer to appoint a noise consultant remedies the injustice from this fault.