St Helens Metropolitan Borough Council (18 018 056)

Statement Not upheld Noise 27-Sep-2019

Summary: Mrs B complains the Council did not properly investigate her noise complaint against her neighbours or concerns about their care. Mrs B says she suffers constant noise from her neighbours and cannot enjoy her home. The Ombudsman has not found fault with the Council.

Durham County Council (18 012 820)

Statement Closed after initial enquiries Noise 12-Sep-2019

Summary: Mrs X complained about the Council’s failure to take sufficient action over her complaints about nuisance and noise in her area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Chichester District Council (18 019 383)

Statement Not upheld Noise 21-Aug-2019

Summary: There was no fault by the Council in a complaint which alleged it misrepresented information on a noise nuisance complaint involving an ice rink in a local park.

Chichester District Council (18 015 727)

Statement Not upheld Noise 21-Aug-2019

Summary: There was no fault by the Council in a complaint alleging fault with its handling of noise nuisance complaints Mrs X made about the operation of an ice rink in a local park.

Mansfield District Council (18 019 934)

Statement Closed after initial enquiries Noise 20-Aug-2019

Summary: Mr B complains about the Council’s handling of his complaints of anti-social behaviour by his neighbour. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

Forest Heath District Council (18 015 804)

Statement Closed after initial enquiries Noise 20-Aug-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has investigated his complaints about noise nuisance by his neighbours. Part of the complaint is late and further consideration of the complaints is unlikely to find fault by the Council.

Southampton City Council (19 004 763)

Statement Closed after initial enquiries Noise 19-Aug-2019

Summary: The Ombudsman will not investigate this complaint about a noise report the complainant made to the Council in 2017. This is because it is a late complaint and because there is insufficient evidence of injustice.

London Borough of Southwark (18 014 849)

Statement Closed after initial enquiries Noise 19-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaints about previous investigations carried out more than 10 years ago. This is because Mr X is seeking to reopen a previous complaint which was investigated and closed. There is no reason to reopen the case now.

Manchester City Council (19 000 157)

Statement Not upheld Noise 12-Aug-2019

Summary: Mrs X complains about the way the Council has dealt with a noise nuisance being perpetrated by her next-door neighbour, stating it has failed to follow the relevant anti-social behaviour legislation. She says the noise often occurs during unsociable hours and is impacting on her physical and mental health. To remedy the situation, she wants it to take formal action to get the noise to stop. The Ombudsman has found the Council was not at fault because it properly investigated Mrs X’s concerns before deciding not to take formal enforcement action.

Central Bedfordshire Council (18 015 657)

Statement Not upheld Noise 09-Aug-2019

Summary: Mr D complains about the Councils handling of his reports of noise nuisance at a development close to his home. I have completed my investigation on the basis there was no fault with how the Council considered Mr D’s reports or how it dealt with his complaint.