Archive has 89 results
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Staffordshire County Council (18 016 479)
Statement Not upheld Noise 28-Jun-2019
Summary: Mr X complained the Council failed to deal appropriately with excess noise from a Household Waste Recycling Centre. There was no fault in the Council’s actions.
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Wiltshire Council (18 013 011)
Statement Not upheld Noise 27-Jun-2019
Summary: Mr X complains about the Council’s decision to fell trees next to his house that provided screening from a main road. The Ombudsman has not found fault in the Council’s handling of this matter. There was no obligation to either consult with Mr X or provide replacement screening.
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Northampton Borough Council (18 007 734)
Statement Upheld Noise 21-Jun-2019
Summary: The complainant says the Council has taken too long to issue an abatement notice to stop the noise nuisance caused by his neighbour. The Council says it visited the complainant’s home and liaised with the landlord over possible causes giving the landlord time to resolve the issues. The Ombudsman finds the Council at fault for delay in deciding if a statutory noise nuisance exists and what it should do to stop or reduce it.
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Peterborough City Council (18 010 269)
Statement Not upheld Noise 18-Jun-2019
Summary: Mr X complains the Council had not acted following complaints of noise and broken licence conditions at a restaurant. There is no evidence of fault by the Council. It investigated Mr X’s concerns and took action when it had evidence.
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Dartford Borough Council (18 016 561)
Statement Upheld Noise 13-Jun-2019
Summary: The Council failed to properly follow its policy for controlling noise at a park near Mr B’s. Before we investigated the complaint, the Council had apologised to Mr B and had acted to prevent similar failings in future. This is sufficient to remedy Mr B’s injustice.
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Bolsover District Council (18 002 549)
Statement Not upheld Noise 12-Jun-2019
Summary: Ms X complains the Council was at fault in the way it dealt with her complaints of nuisance caused by her neighbour. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
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Bristol City Council (18 016 366)
Statement Not upheld Noise 07-Jun-2019
Summary: Ms X complains the noise levels permitted by the Council for an event in a local park, were too high. There is no fault in the way the Council reached this decision. We do not uphold Ms X’s complaint.
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London Borough of Havering (19 000 366)
Statement Closed after initial enquiries Noise 28-May-2019
Summary: The Ombudsman will not investigate this complaint about noise and floodlighting at a football pitch near the complainant’s property. This is because parts of the complaint are late, and it is reasonable to expect the complainant to have contacted us sooner. The Council has also proposed action which is a reasonable way to respond to the alleged recent increase in noise.
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London Borough of Lambeth (18 006 520)
Statement Not upheld Noise 20-May-2019
Summary: Mr D complains the Council has failed to properly investigate a possible noise and light nuisance caused to him by a nearby sports pitch. The Ombudsman has not found any evidence of fault by the Council and has completed the investigation and not upheld the complaint.
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Royal Borough of Kensington & Chelsea (17 016 623)
Statement Upheld Noise 16-May-2019
Summary: The Ombudsman has not investigated two of Ms B’s complaints as the first complaint relates to events that happened more than a year ago and the second complaint was considered by the Information Commissioner’s Office. However, there was fault in the way the Council restricted Ms B’s access to the Noise and Nuisance team and the Council should review this.