Noise archive 2019-2020


Archive has 89 results

  • Coventry City Council (19 006 113)

    Statement Closed after initial enquiries Noise 19-Dec-2019

    Summary: Miss X complained about the Council’s failure to take sufficient action over her complaints about nuisance from a neighbour’s tumble drier. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Daventry District Council (17 013 839)

    Report Upheld Noise 06-Dec-2019

    Summary: Mr D, supported by his neighbour Mr E, complains about the Council’s failure to take action to tackle noise nuisance he has experienced from a neighbouring industrial estate. Mr D and Mr E say because of the noise from the industrial estate, they and their families have suffered continued disturbance, especially at night. This has harmed their quality of life and enjoyment of their home

  • London Borough of Hounslow (19 006 232)

    Statement Closed after initial enquiries Noise 05-Dec-2019

    Summary: Ms X complained about the Council’s failure to take enforcement action over construction work near her home which are operating outside approved times. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Leeds City Council (19 003 710)

    Statement Upheld Noise 29-Nov-2019

    Summary: Mrs X complained the Council failed to act to prevent noise nuisance from her neighbour after serving an enforcement notice. We find it appropriately gathered and considered evidence to decide there had not been a breach of the notice. However, we find it gave Mrs X confusing and misleading information about whether officers had witnessed a breach of the notice. It failed to pick this mistake up in its investigation of her complaint. It has agreed to apologise and pay Mrs X £150 to remedy distress caused by these faults.

  • London Borough of Southwark (19 000 074)

    Statement Not upheld Noise 25-Nov-2019

    Summary: Mr X complained the Council did not respond to his complaints about noise nuisance coming from the property next to his. He said this caused him stress and negatively affected his sleep.
    The Council was not at fault in how it handled Mr X’s complaint.

  • Basingstoke & Deane Borough Council (19 003 691)

    Statement Not upheld Noise 22-Nov-2019

    Summary: there was no fault in the way the Council investigated Mr & Mrs X’s complaints about noise nuisance during building works in the residential property next door.

  • London Borough of Hammersmith & Fulham (18 019 753)

    Statement Not upheld Noise 15-Nov-2019

    Summary: The complaint is about the Council’s investigation of complaints of noise nuisance. The Ombudsman’s view is the Council has carried out an extensive investigation. Its officers have not witnessed a noise that amounts to a nuisance. As there is no evidence of fault, the Ombudsman cannot question the merits of the officers’ view.

  • Wychavon District Council (18 017 153)

    Statement Upheld Noise 29-Oct-2019

    Summary: Mr B complains the Council delayed investigating his noise complaint and taking enforcement action. Mr B complains the noise affects his enjoyment of his home and garden. The Ombudsman found fault with the Council for its delay in undertaking and progressing the investigating. Mr B was caused an injustice because he was exposed to a statutory noise nuisance for longer than necessary. The Council has agreed to take action to remedy that injustice.

  • Devon County Council (19 000 798)

    Statement Upheld Noise 23-Oct-2019

    Summary: Mr B complains that the Council did not properly manage road repairs carried out near his home. The Council was not at fault in the way it planned the work, but was at fault because its contractor did not follow its plan. Mr B suffered avoidable noise disruption. The Council has agreed to apologise to Mr B and pay him £50.

  • Carlisle City Council (19 006 218)

    Statement Closed after initial enquiries Noise 01-Oct-2019

    Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s response to her noise complaints. Further consideration of the complaint is unlikely to find fault by the Council.

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