Archive has 89 results
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Dartford Borough Council (19 016 272)
Statement Closed after initial enquiries Noise 19-Feb-2020
Summary: The Ombudsman will not investigate this complaint that the Council did not properly investigate the complainant’s reports of noise nuisance. This is because there is insufficient evidence of fault by the Council.
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Leeds City Council (19 006 063)
Statement Upheld Noise 17-Feb-2020
Summary: Mrs X complains about the Council’s handling of her report of neighbour noise nuisance. She says this affected both her physical and mental health. The Ombudsman has found the Council properly investigated her noise complaint before deciding there was insufficient evidence to take formal enforcement action. However, the Ombudsman has found some fault because the Council did not refer Mrs X to other agencies when it said it would. To remedy this, the Council has agreed to apologise and make these referrals.
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Basildon Borough Council (19 000 043)
Statement Closed after initial enquiries Noise 14-Feb-2020
Summary: Mr X complained the Council failed to consider his complaint about a private security camera properly. The Ombudsman will not investigate this complaint as there is insufficient evidence of significant personal injustice. The Information Commissioner is better placed to consider this matter.
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North East Lincolnshire Council (19 016 312)
Statement Closed after initial enquiries Noise 14-Feb-2020
Summary: Mr B complains about the Council’s response to his report of noise nuisance from a neighbour’s building works. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr B to warrant an investigation.
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South Cambridgeshire District Council (18 017 516)
Statement Not upheld Noise 13-Feb-2020
Summary: Mr X complained the Council failed to act following multiple reports about noise from a nearby wind farm. He says that as a result, he and his family have suffered from low frequency noise for several years. The Council is not at fault. It made appropriate enquiries but decided the noise did not amount to a statutory nuisance.
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Gloucestershire County Council (19 015 873)
Statement Closed after initial enquiries Noise 13-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council failing to enforce planning conditions relating to noise from a quarry. The complaint is made too late and there is no good reason to investigate it now.
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Bristol City Council (19 000 112)
Statement Upheld Noise 11-Feb-2020
Summary: Ms X complains about the Council’s investigation of her reports of noise nuisance from a nearby pub. There was fault by the Council because it disregarded noise from people leaving the pub when it served a noise abatement notice and there was unreasonable delay in its investigations. The Council agreed to remedy the injustice to Ms X by extending its nuisance investigation and making a payment to reflect the distress she suffered.
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Royal Borough of Greenwich (19 016 382)
Statement Closed after initial enquiries Noise 11-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s action, following his contact about noise nuisance, caused a breakdown in his relationship with a neighbour. The Council has not caused Mr X injustice.
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Chichester District Council (19 017 500)
Statement Closed after initial enquiries Noise 10-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the location of a play park and noise nuisance. This is because further consideration of the complaint is unlikely to find fault by the Council.
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Basingstoke & Deane Borough Council (18 019 456)
Statement Not upheld Noise 06-Feb-2020
Summary: There was no fault by the Council in a complaint about the way the Council dealt with noise nuisance complaints made by the complainant.