Archive has 96 results
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Bristol City Council (18 018 247)
Statement Not upheld Licensing 30-Jul-2019
Summary: Mr X complains about issues related to a café near his home. The Council has investigated his concerns. There is no fault with the actions of the Council, and we have closed the case.
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Bristol City Council (18 011 352)
Statement Not upheld Licensing 29-Jul-2019
Summary: Mr X complains the Council treated him unfairly and provided poor advice before terminating his street trading licence. There is no fault in the actions of the Council.
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London Borough of Redbridge (19 003 591)
Statement Closed after initial enquiries Licensing 25-Jul-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s landlord licensing scheme. This is because there is insufficient evidence of fault by the Council and because the Secretary of State approved the scheme.
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Transport for London (19 003 217)
Statement Upheld Licensing 18-Jul-2019
Summary: Mr B complains about TfL’s failure to respond to his communication requesting a refund of his taxi vehicle inspection fee and his complaints about this matter. The Ombudsman will not investigate the complaint because TfL has now confirmed it will refund the fee.
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Chorley Borough Council (18 016 458)
Statement Upheld Licensing 12-Jul-2019
Summary: Mrs X complained about how the Council processed her home boarding and dog day care licencing application. The Council was at fault for not telling her she needed to apply for a new licence and for not being clear about the purpose of its visit following an allegation about her. However, it did not delay in processing her licence application. The Council has agreed to pay Mrs X £150 to remedy the injustice caused to her by its faults and will consider how it sends renewal reminders to licence holders.
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Cherwell District Council (19 003 041)
Statement Closed after initial enquiries Licensing 10-Jul-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to revoke the complainant’s taxi driver licence. This is because there were appeal rights the complainant could have used and because there is insufficient evidence of fault by the Council.
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Telford & Wrekin Council (18 012 154)
Statement Upheld Licensing 10-Jul-2019
Summary: Ms X complained the Council revoked her street trading consent without notifying her or explaining why. She also said the Council allowed another vendor who sold similar items to trade near her pitch. The Council was at fault when it did not tell Ms X it had revoked her consent and given it to another vendor but this did not cause her an injustice.
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Stockport Metropolitan Borough Council (19 003 054)
Statement Closed after initial enquiries Licensing 08-Jul-2019
Summary: Ms B complains the Council has refused to refund the licence application fee she paid for a tattooing licence despite deciding not to pursue her application further. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council which warrants an investigation.
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Thanet District Council (19 002 408)
Statement Closed after initial enquiries Licensing 05-Jul-2019
Summary: The Ombudsman will not investigate this complaint that the Council is not applying its vehicle licensing policy consistently or fairly. The Council has taken action which is a satisfactory way to address the complaint.
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Statement Closed after initial enquiries Licensing 05-Jul-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to issue him a private hire taxi driver’s licence. The complaint is late and we cannot achieve the outcome Mr X wants. Mr X could also have appealed the Council’s decision at the magistrates’ court.