Licensing archive 2019-2020


Archive has 105 results

  • Transport for London (19 005 924)

    Statement Closed after initial enquiries Licensing 11-Sep-2019

    Summary: The Ombudsman will not investigate this complaint about an exam the complainant took as part of his application to become a licensed taxi driver. This is because there is insufficient evidence of fault by the Authority. In addition, the complainant can complain to the Information Commissioner about the Authority’s refusal to give the complainant his completed test paper.

  • Leeds City Council (19 000 884)

    Statement Upheld Licensing 11-Sep-2019

    Summary: Mr X complained the Council took too long to decide whether to re-instate his taxi licence after allegations were made against him. There was some fault by the Council. This was not the main cause of the delay in the decision. The Council should apologise and take some action to address the situation.

  • Transport for London (19 005 111)

    Statement Closed after initial enquiries Licensing 02-Sep-2019

    Summary: The Ombudsman will not investigate this complaint about an examination the complainant took as part of his application to become a licensed taxi driver. This is because there is insufficient evidence of fault by the Authority.

  • Torbay Council (18 005 787)

    Statement Upheld Licensing 29-Aug-2019

    Summary: The Council is not at fault for referring the suspension of Mr Y’s taxi driver’s licence to the Licensing Sub-Committee to consider and for not reimbursing the fees for the drivers and vehicle licences during the period of Mr Y’s suspension. Mr Y did not incur increased legal fees as a result of fault by the Council. The Council delayed in refunding the fee of £67 for an unnecessary operator’s licence but this did not cause significant injustice to Mr Y to warrant a remedy from the Council.

  • Kirklees Metropolitan Borough Council (19 005 093)

    Statement Closed after initial enquiries Licensing 28-Aug-2019

    Summary: The Ombudsman will not investigate this complaint that the Council has been institutionally racist towards the complainant. This is because there is insufficient evidence of fault by the Council and because some issues have been considered by the court.

  • Staffordshire County Council (18 017 311)

    Statement Upheld Licensing 15-Aug-2019

    Summary: The Ombudsman found fault by the Council on Mrs P’s complaint about its failure to properly process her daughter’s performance licence application. Despite accepting her late application and telling her it would process it, the Council failed to do so. This meant her daughter could not perform in the final show. The agreed action remedies the avoidable injustice caused.

  • Cornwall Council (19 004 202)

    Statement Closed after initial enquiries Licensing 08-Aug-2019

    Summary: The Ombudsman will not investigate Ms X’s complaint about problems she experienced with hiring a beach hut for one day. This is because Ms X is not caused a significant injustice from her complaint.

  • Liverpool City Council (19 003 118)

    Statement Upheld Licensing 08-Aug-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint on behalf of firm Y about the decisions the Council has made on whether their rental properties are exempt from Landlord Licensing scheme fees. The Council has apologised for faults in the process, and offered a reduced licence fee, which provides a suitable outcome. An investigation by the Ombudsman would not achieve any further remedy here.

  • Norwich City Council (19 001 330)

    Statement Upheld Licensing 06-Aug-2019

    Summary: The Council has accepted that it was at fault when it failed to properly advise Mr B about his private hire taxi licence and failed to submit his Disclosure and Barring Service application. Mr B says he wasted fees and lost earning potential for 19 days. The Council has apologised, refunded most of the wasted fees, and offered to pay £100 as a goodwill gesture. The Council should refund the remainder of the fees but we cannot recommend that it compensate him for his lost earning potential. In this case, the court is best placed to decide this.

  • North Lincolnshire Council (18 016 049)

    Statement Not upheld Licensing 30-Jul-2019

    Summary: Mr X complained the Council delayed in issuing him a private hire taxi licence. He said the delay led to loss of earnings and caused him distress. There was no fault in the Council’s actions.

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