Rotherham Metropolitan Borough Council (18 006 257)

Statement Upheld Licensing 29-Oct-2019

Summary: Mr X complains about the investigation carried out by the Council’s licensing officers leading to a decision to suspend his licence to drive a taxi. He also says officers used information he disclosed in a meeting to refer his mother for a social care assessment without his or her consent. The Ombudsman will not investigate Mr X’s complaint about the Council’s licensing investigation as his concerns could have been dealt with by appealing at the time. There was however fault by the Council when it did not consider whether to seek Mr X’s consent before making a safeguarding referral. It was not a referral for a social care assessment. Although there was fault, it caused no significant personal injustice to Mr X as a result.

Burnley Borough Council (19 000 667)

Statement Closed after initial enquiries Licensing 14-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot pay for a landlord licence by direct debit. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

London Borough of Newham (19 007 949)

Statement Closed after initial enquiries Licensing 10-Oct-2019

Summary: Ms X complains about the enforcement action the Council is taking against her in connection with a property she owns which it says is being used as a House in Multiple Occupation (HMO). The Ombudsman will not investigate the complaint because Ms X has appeal rights to the Planning Inspectorate to challenge the Council’s action and this places the complaint outside our jurisdiction.

Nuneaton & Bedworth Borough Council (19 004 017)

Statement Not upheld Licensing 09-Oct-2019

Summary: Mrs X complains about the condition of the lighting and drainage on the footpath at the site where she lives and the Council’s decision not to take enforcement action against the site owner. From the evidence seen, the Ombudsman does not find fault in how the Council investigated and considered whether to take enforcement action.

Rotherham Metropolitan Borough Council (19 007 713)

Statement Closed after initial enquiries Licensing 08-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaints about the Council’s handling of his taxi licensing application as it would have been reasonable for him to await the Council’s decision and appeal. We will not investigate Mr X’s complaint about the Council’s handling of his personal information and information request as the Information Commissioner is better placed to consider this issue.

Cambridge City Council (19 005 317)

Statement Closed after initial enquiries Licensing 27-Sep-2019

Summary: Mr X complains about the Council’s handling of matters relating to a House in Multiple Occupation in which he once lived. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

London Borough of Havering (19 006 033)

Statement Closed after initial enquiries Licensing 27-Sep-2019

Summary: Mr B complains about the Council’s handling of matters relating to a property he owns and rents out. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr B to warrant an investigation.

Thanet District Council (19 006 836)

Statement Closed after initial enquiries Licensing 23-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to renew his private hire vehicle licence. This is because it would be reasonable for Mr X to appeal.

Transport for London (19 007 128)

Statement Closed after initial enquiries Licensing 23-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s decision not to grant him a private hire vehicle driver’s licence. This is because it is reasonable for Mr X to use the legal remedy available to him.

Birmingham City Council (19 005 599)

Statement Closed after initial enquiries Licensing 19-Sep-2019

Summary: The Ombudsman will not investigate this complaint about taxi drivers because there is insufficient evidence of fault by the Council.