Oadby & Wigston Borough Council (19 011 136)

Statement Closed after initial enquiries Licensing 03-Dec-2019

Summary: The Ombudsman will not investigate this complaint about the complainant’s attempt to renew his taxi driver licence. This is because there is insufficient evidence of injustice.

London Borough of Newham (19 011 395)

Statement Closed after initial enquiries Licensing 28-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about the term of a landlord licence issued to him by the Council in 2017. This is because the complaint falls outside our jurisdiction due to the passage of time and because Mr B had appeal rights to a statutory tribunal he could have made use of.

Cambridge City Council (19 004 965)

Statement Not upheld Licensing 28-Nov-2019

Summary: There is no fault in how the Council considered the complainant’s specific circumstances, when deciding not to make an exception to its river moorings policy. For this reason, the Ombudsman has completed his investigation.

Warrington Council (19 010 910)

Statement Closed after initial enquiries Licensing 26-Nov-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s handling of a licensing matter. This is because the complaint is late and I have not seen good reasons to exercise our discretion to investigate it.

Bournemouth, Christchurch and Poole Council (19 010 581)

Statement Closed after initial enquiries Licensing 25-Nov-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s appointment of a Chair to its Licensing Committee. This is because it is unlikely we would find fault causing Miss X significant injustice.

Newcastle upon Tyne City Council (19 011 055)

Statement Closed after initial enquiries Licensing 22-Nov-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s decision not to grant licences to Ms Y and Ms Z for them to run animal kennel premises. Mrs X is employed by a kennel franchising firm. There is no significant personal injustice to Mrs X caused by the Council’s decisions on Ms Y and Ms Z’s licences. The Ombudsman would not investigate any complaint from Ms Y and Ms Z, because of their rights of appeal against the Council’s decisions, which it would be reasonable for them to use.

London Borough of Bexley (19 009 903)

Statement Closed after initial enquiries Licensing 21-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to stop noise nuisance caused by a nearby pub. Mr X had a right of appeal to the Magistrates Court if he disagreed with the last licensing committee decision and complains too late about the history. He can report further problems to the Council.

Transport for London (19 010 128)

Statement Closed after initial enquiries Licensing 14-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s decision not to grant him a private hire vehicle driver’s licence. This is because it is reasonable for Mr X to use the legal remedy available to him.

Transport for London (19 008 013)

Statement Closed after initial enquiries Licensing 04-Nov-2019

Summary: The Ombudsman will not investigate this complaint about the handling of the complainant’s taxi driver application. This is because there is insufficient evidence of injustice and because the complainant would have had appeal rights if he had completed the application process.

Transport for London (19 009 371)

Statement Closed after initial enquiries Licensing 30-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the Authority’s decision not to give the complainant a test paper for a taxi driver exam. This is because the complainant can complain to the Information Commissioner.