Liverpool City Council (19 013 591)

Statement Closed after initial enquiries Licensing 21-Jan-2020

Summary: The Ombudsman will not investigate this complaint about information provided by the Council about the landlord licensing scheme. This is because there is insufficient evidence of injustice.

Transport for London (19 013 436)

Statement Closed after initial enquiries Licensing 15-Jan-2020

Summary: We cannot investigate Mr Q’s complaint about Transport for London’s refusal to grant him a taxi licence. This is because he has appealed to a magistrates’ court.

Wiltshire Council (19 006 396)

Statement Upheld Licensing 10-Jan-2020

Summary: Mr B says the Council delayed processing his application for a scrap metal dealer’s licence, failed to tell him it would not accept him as a suitable person for a licence until his criminal conviction expired and delayed responding to his communications. There was delay processing the application, the Council wrongly asked Mr B for updated DBS checks and failed to respond to some of his communications. Payment to cover two of the DBS checks, payment to Mr B to reflect his time and trouble pursuing the complaint and an apology is satisfactory remedy.

City of Wolverhampton Council (19 009 494)

Statement Upheld Licensing 08-Jan-2020

Summary: Mr X complains about the clarity of information on the Council’s application form for a private vehicle licence. This led to the Council granting Mr X a licence for only two months. The Ombudsman finds fault with the Council and has made recommendations to remedy the injustice caused.

Northampton Borough Council (19 006 047)

Statement Upheld Licensing 02-Jan-2020

Summary: Ms B complained the Council failed to investigate her concerns about the actions of a taxi driver or respond to her complaint. The Council properly investigated the concerns but did not tell Ms B the outcome. That led Ms B to believe the Council had not taken her concerns seriously. An apology to Ms B and changes to the Council’s procedure is satisfactory remedy for the injustice caused.

Kirklees Metropolitan Borough Council (19 008 577)

Statement Closed after initial enquiries Licensing 19-Dec-2019

Summary: The Ombudsman should not pursue this complaint about the Council’s dealings with Mr X about taxi licensing matters. Part of the complaint has been resolved. On other points of complaint there is not enough evidence of fault or significant injustice.

Folkestone & Hythe District Council (19 009 911)

Statement Closed after initial enquiries Licensing 11-Dec-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about noise nuisance at her sheltered housing. There is insufficient evidence of fault by the Council. It has given appropriate advice on how to report noise and the right to apply for a review of the club premises certificate/licence.

Transport for London (19 010 972)

Statement Closed after initial enquiries Licensing 10-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about Transport for London’s handling of a complaint about a taxi price comparison company. This is because it is unlikely we would find fault by Transport for London.

Brighton & Hove City Council (19 008 945)

Statement Closed after initial enquiries Licensing 05-Dec-2019

Summary: The Ombudsman will not investigate this complaint about fees charged by the Council to use the Royal Pavilion for a photoshoot. It is unlikely he would find evidence of fault by the Council.

Barnsley Metropolitan Borough Council (19 010 870)

Statement Closed after initial enquiries Licensing 04-Dec-2019

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has stopped him from selling products on his market stall but it has failed to implement the same policy in other areas of the town. This is because there is not enough evidence of fault in the way the Council has acted to justify the Ombudsman pursuing this complaint further.