Licensing archive 2019-2020


Archive has 105 results

  • South Tyneside Metropolitan Borough Council (19 016 017)

    Statement Closed after initial enquiries Licensing 02-Feb-2020

    Summary: The Ombudsman cannot investigate Miss X’s complaint about problems with the condition of her council home. This is because we have no powers to consider complaints about a council when it is acting as a landlord.

  • Wyre Forest District Council (19 008 861)

    Statement Upheld Licensing 30-Jan-2020

    Summary: The Ombudsman found fault by the Council on Miss P’s complaint of it giving her incorrect information about charges for practitioner and premises registration when she relocated a business to its area. The Council gave her incorrect information about the cost. The agreed action remedies the injustice caused.

  • Bristol City Council (19 013 594)

    Statement Closed after initial enquiries Licensing 29-Jan-2020

    Summary: The Ombudsman cannot investigate Mr X’s complaint, about the Council’s actions leading to its refusal to renew his private hire driver’s license. Mr X has appealed to the magistrate’s court against the Councils decision. The Ombudsman cannot investigate where someone has used their right to appeal.

  • Cherwell District Council (19 015 721)

    Statement Closed after initial enquiries Licensing 29-Jan-2020

    Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council requesting payment for a second animal boarding license for a different property. This is because there is insufficient evidence of fault by the Council.

  • Transport for London (18 009 383)

    Statement Upheld Licensing 27-Jan-2020

    Summary: Mr X complained Transport for London took too long to renew his private hire licence and so he lost income as he was unable to work. Transport for London was at fault as it delayed assessing Mr X’s application, so he was unable to work for four weeks. It has agreed to make a payment to Mr X to reflect his lost earnings.

  • Royal Borough of Greenwich (19 003 436)

    Statement Upheld Licensing 27-Jan-2020

    Summary: Mr C says the Council delayed considering his application for an HMO licence which means he now requires planning permission which he could have avoided if the Council had processed his application promptly. Fault by the Council did not result in Mr B’s HMO licence application being determined after the rules had changed.

  • Tendring District Council (19 005 923)

    Statement Upheld Licensing 23-Jan-2020

    Summary: Mrs X complains about the Council’s failure to resolve her complaints about a neighbouring development, causing her to suffer loss of enjoyment and stress. The Ombudsman finds the Council failed to follow its planning enforcement policy, causing Mrs X injustice. The Ombudsman recommends the Council provides an apology, makes a payment and takes action.

  • Bolton Metropolitan Borough Council (19 014 322)

    Statement Closed after initial enquiries Licensing 23-Jan-2020

    Summary: Mr X complains about the actions of the Council’s Licensing Unit and its involvement in a spot check operation which targeted his street trading vehicle. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

  • Nottingham City Council (19 006 245)

    Statement Upheld Licensing 22-Jan-2020

    Summary: Mr X says the Council wrongly said a smoking area was in breach of regulations forcing the company he acts for to take costly legal advice. The decision to seek legal advice was made within 10 days of the situation arising and when no threat of legal action against the company had been made. This was a business decision made with no expectation it would be reimbursed but to speed up the process and limit potential further costs.

  • Hastings Borough Council (19 014 234)

    Statement Closed after initial enquiries Licensing 21-Jan-2020

    Summary: Mr B complains the Council shared his personal information inappropriately. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council and Mr B can contact the Information Commissioner if he wishes to pursue the matter.

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