Royal Borough of Kensington & Chelsea (17 018 540)

Statement Upheld Antisocial behaviour 03-Jun-2019

Summary: There was some delay in the Environmental Health Departments response to complaints about noise. The injustice has already been remedied, as the Council is arranging to install sound insulation and has made a financial payment in response to a previous complaint to the Housing Ombudsman.

London Borough of Croydon (18 013 019)

Statement Upheld Antisocial behaviour 31-May-2019

Summary: Mr C says the Council failed to properly investigate or take action on his complaint about noise nuisance and antisocial behaviour and failed to follow its complaints procedure. The Council delayed beginning an investigation, failed to keep Mr C up-to-date and was unclear in its communications with him. That led him to having to go to time and trouble to pursue his complaint and raised his expectations. There is no fault in the Council’s decision not to take further action though. An apology to Mr C and small payment is satisfactory remedy for the injustice caused.

London Borough of Tower Hamlets (18 015 550)

Statement Closed after initial enquiries Antisocial behaviour 30-May-2019

Summary: Mr X complains about the Council’s failure to follow its complaints procedure. The Ombudsman will not investigate this complaint. This is because we do not consider there can be enough injustice to the complainant because of any failings in the complaints process alone to warrant our involvement.

London Borough of Barking & Dagenham (18 014 342)

Statement Upheld Antisocial behaviour 29-May-2019

Summary: Miss B complained that the Council failed to investigate properly and adequately address problems she reported of noise from slamming doors in the neighbouring house. There was fault by the Council in its handling of Miss B’s complaints and a lack of clarity about the action it was taking but that has not affected the decisions it made about the noise from the doors. The remedy the Council has already offered is sufficient.

Manchester City Council (18 009 157)

Statement Not upheld Antisocial behaviour 29-May-2019

Summary: Mr B complained that the Council had not done enough to deal with antisocial behaviour of rough sleepers in his area. Places close to his home had become unsanitary and unsafe. There was no fault by the Council. It has investigated Mr B’s complaints fully and responded with a variety of targeted and specific actions.

London Borough of Barnet (19 000 668)

Statement Closed after initial enquiries Antisocial behaviour 24-May-2019

Summary: Ms X complained about receiving a Community Protection written warning from the Council which she believes was unreasonable. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Birmingham City Council (19 000 860)

Statement Closed after initial enquiries Antisocial behaviour 24-May-2019

Summary: Mr X complains the Council has allowed him to be the victim of anti-social behaviour. And it has made him a scapegoat for malicious allegations. The Ombudsman cannot investigate Mr X’s complaint as he is involved in active legal proceedings.

London Borough of Southwark (17 017 903)

Statement Closed after initial enquiries Antisocial behaviour 24-May-2019

Summary: Miss X complained about receiving a warning letter from the Council about a Community Protection Order. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Three Rivers District Council (19 000 588)

Statement Closed after initial enquiries Antisocial behaviour 23-May-2019

Summary: Ms B complains about the Council’s actions in issuing her with a Community Protection Warning. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

City Of Bradford Metropolitan District Council (18 016 003)

Statement Not upheld Antisocial behaviour 22-May-2019

Summary: Mr X complains the Council failed to take action in respect of a noise nuisance from an adjacent business. The Council investigated and served an abatement notice. It carried out further monitoring after the end of the compliance period and took the view the statutory nuisance had been abated. There is no evidence of fault by the Council.