Worcester City Council (18 019 690)

Statement Upheld Antisocial behaviour 09-Sep-2019

Summary: Mrs X complains the Council failed to enforce a remedial notice it served on her neighbour requiring him to reduce the height of hedges at his property. We found fault because the Council wrongly identified the type of hedge to be cut and the timescales involved. But this fault did not cause Mrs X an injustice and so we are completing our investigation.

Kirklees Metropolitan Borough Council (19 002 464)

Statement Closed after initial enquiries Antisocial behaviour 06-Sep-2019

Summary: The Ombudsman cannot investigate Mr B’s complaint about the Council’s response to his complaints of anti-social behaviour by his neighbour. The Ombudsman cannot investigate the actions of the Council when it relates to its management of social housing.

Norwich City Council (18 006 823)

Statement Upheld Antisocial behaviour 28-Aug-2019

Summary: Mr X has complained about how the Council investigated his reports of excessive noise from the property below his. He also says the Council did not deal with his complaint in line with its policy. There is no fault with how the Council investigated concerns about a possible statutory nuisance. There is some fault with how it dealt with Mr X’s complaint.

Barnsley Metropolitan Borough Council (18 016 297)

Statement Not upheld Antisocial behaviour 27-Aug-2019

Summary: Mr and Mrs X complained the Council has failed to act on the evidence they provided alleging their neighbour has breached a court injunction. They say this failure has causing them to suffer continued distress because of the neighbour’s ongoing behaviour. The Council has considered their evidence alongside other evidence and decided the evidence is not sufficient grounds to take further action. There was not fault in how it made this decision, or its decision regarding planning enforcement.

Darlington Borough Council (19 004 908)

Statement Closed after initial enquiries Antisocial behaviour 16-Aug-2019

Summary: Mr X complained about the Council’s failure to take action over people in his street owning particular brands of car. The Ombudsman will not investigate this complaint. There is no evidence of any fault by the Council which would warrant an investigation.

Welwyn Hatfield Borough Council (19 002 547)

Statement Closed after initial enquiries Antisocial behaviour 12-Aug-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s response to his concerns about antisocial behaviour. Further consideration of the complaint is unlikely to find fault by the Council.

Bracknell Forest Council (19 004 286)

Statement Closed after initial enquiries Antisocial behaviour 09-Aug-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about an alleged cover up by the Council and a failure to follow its complaints procedure. This is because we are unlikely to find fault in the Council’s actions. And we do not consider that Mr X has suffered a significant personal injustice which warrants an Ombudsman investigation.

Watford Borough Council (19 004 215)

Statement Closed after initial enquiries Antisocial behaviour 08-Aug-2019

Summary: Miss X complains about the Council’s refusal to deal with her complaints about her neighbour’s anti-social behaviour. The Ombudsman will not investigate this complaint. This is because we have not seen evidence of fault in the way the Council considered her requests. And we cannot achieve the outcome she is seeking.

Newcastle upon Tyne City Council (18 015 400)

Statement Upheld Antisocial behaviour 17-Jul-2019

Summary: Mr B complains that the Council did not deal properly with a complaint about noise nuisance and anti-social behaviour. The Council was at fault because it did not make a proper assessment of the problems Mr B complained about and it did not fully investigate or respond to his complaint properly. Mr B is uncertain about whether the Council may have been able to take additional action to try and resolve his complaint. The Council has said it will review how it handled his complaint. It should also apologise to Mr B, pay him £150 for his time and trouble in making his complaint and investigate Mr B’s ongoing concerns about noise.

Rother District Council (18 017 570)

Statement Closed after initial enquiries Antisocial behaviour 10-Jul-2019

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s issue of a Community Protection Notice and its publication of information relating to his case. Mr X has appealed against the Notice and if he has concerns about information published by the Council he should take the matter to the Information Commissioner’s Office and may claim compensation through the courts.