North Norfolk District Council (18 009 009)

Statement Closed after initial enquiries Antisocial behaviour 22-Nov-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s responses to complaints about anti-social behaviour. This is because I have seen no fault in the way the Council has reached its decisions.

Bristol City Council (19 007 106)

Statement Not upheld Antisocial behaviour 22-Nov-2019

Summary: Mr X complained the Council failed to investigate his complaint about noise properly. He said it gave him contradictory information. The Ombudsman finds the Council was not at fault.

London Borough of Hillingdon (18 019 144)

Statement Upheld Antisocial behaviour 19-Nov-2019

Summary: The Council failed to properly deal with Mrs B’s complaints about anti-social behaviour. The Council has agreed to apologise, properly deal with her complaints, and take action to prevent similar failings in future.

London Borough of Waltham Forest (18 018 936)

Statement Upheld Antisocial behaviour 18-Nov-2019

Summary: Mrs X complains about the Council’s involvement in the community trigger process. The Ombudsman finds the Council was at fault. The Council has apologised but this did not adequately address the distress and uncertainty caused to Mrs X.

Hinckley & Bosworth Borough Council (19 007 840)

Statement Closed after initial enquiries Antisocial behaviour 12-Nov-2019

Summary: The Ombudsman cannot investigate Mr B’s complaints about the way the Council has dealt with anti-social behaviour by its tenants over the last 10 years. The Ombudsman cannot investigate complaints about the Council’s actions in the management of social housing.

Barnsley Metropolitan Borough Council (19 000 255)

Statement Not upheld Antisocial behaviour 11-Nov-2019

Summary: Mr C complains the Council failed to respond properly and take appropriate action in response to his reports of drug and substance abuse and anti-social behaviour at a neighbouring property. Mr C says both he and his house mate suffered unnecessary upset and time and trouble in pursuing the matter. The Ombudsman has found no evidence of fault by the Council.

Darlington Borough Council (19 009 249)

Statement Closed after initial enquiries Antisocial behaviour 07-Nov-2019

Summary: Mr X complained the Council issued a Community Protection Notice warning to him for burning fires in his back garden. We will not investigate this complaint. This is because the Council has already lifted the warning after identifying errors in its actions, and further investigation by the Ombudsman would be unlikely to achieve a meaningful outcome for Mr X.

Nuneaton & Bedworth Borough Council (19 001 127)

Statement Not upheld Antisocial behaviour 31-Oct-2019

Summary: Ms X complains the Council was at fault in the way it dealt with her complaints of noise nuisance caused by her neighbour. The Ombudsman has found no evidence of fault in the way the Council considered these matters so has completed his investigation.

Portsmouth City Council (19 008 888)

Statement Closed after initial enquiries Antisocial behaviour 28-Oct-2019

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s decision to serve him with a Noise Abatement Notice. Mr X had a right of appeal against the Notice to the Magistrates’ court, which he used. The Ombudsman cannot investigate if someone has appealed to a court about a matter.

Gravesham Borough Council (18 019 638)

Statement Upheld Antisocial behaviour 21-Oct-2019

Summary: Mrs X complains the Council has not properly investigated her complaints about anti-social behaviour from her neighbours. She has a number of different complaints about her neighbour’s behaviour. The Council is not at fault in its approach to most of her complaints. However, it was at fault for its approach to her complaint about her neighbour’s parking, but I do not consider this caused Mrs X an injustice. We have made recommendations to remedy the fault.