Slough Borough Council (19 012 259)

Statement Closed after initial enquiries Antisocial behaviour 18-Dec-2019

Summary: The Ombudsman cannot investigate Mr B’s complaint about a Community Protection Notice (CPN) he received and the evidence an officer presented to the courts. The Ombudsman has no power to investigate complaints about matters that have been the subject of court proceedings.

Westminster City Council (19 001 343)

Statement Upheld Antisocial behaviour 18-Dec-2019

Summary: Ms X complained the Council failed to properly consider noise complaints she made. We found there were failings in the actions the Council took in response to Ms X’s complaints. The Council failed to keep proper records and failed to investigate the source of the noise properly. The Council failed to issue an abatement notice after officers witnessed a statutory nuisance. The Council also failed to maintain the complainant’s confidentiality. In addition, the officer subject to the complaint sent the initial complaint response. To recognise the failings the Council agreed it would apologise to Ms X and pay her £1,400. It also agreed to review its processes.

Herefordshire Council (19 013 160)

Statement Closed after initial enquiries Antisocial behaviour 14-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council retaining a photograph of his property. This is because the Information Commissioner’s Office is the appropriate body to consider his complaint.

Erewash Borough Council (19 010 007)

Statement Closed after initial enquiries Antisocial behaviour 13-Dec-2019

Summary: The Ombudsman does not have reason to investigate this complaint about the way the Council responded to concerns about anti-social behaviour. This is because it is unlikely we would find there was fault by the Council which caused a significant injustice to the person who complained.

Bristol City Council (18 019 206)

Statement Upheld Antisocial behaviour 12-Dec-2019

Summary: The Council delayed acting to remove caravan and vehicle dwellers from a road where Mr C has a business. The Council failed to act to resolve concerns of anti-social behaviour, fly tipping and defecating in the street. The Council delayed dealing with Mr C’s complaint and did not address all his issues. The Council failed to keep Mr C informed. Mr C worries about his livelihood due to the impact on his business from customers unable to park or not wanting to pass the vehicles and witness upsetting behaviour. The Council will apologise, pay Mr C £750, ensure to keep him updated, and deal with any future reports without delay.

Stoke-on-Trent City Council (19 001 302)

Statement Upheld Antisocial behaviour 03-Dec-2019

Summary: Mrs X complained about the Council’s failure to prevent a noise nuisance from the neighbouring property being used by the Council as a children’s home. Mrs X also complained the Council did not consult with her before opening the children’s home. The Ombudsman has found the Council to be at fault because it did not monitor the noise as it would normally do or consult properly with Mrs X. To remedy the injustice caused, the Council has agreed to apologise to Mrs X, make a payment to her and refer her noise complaint to its Public Protection Department for further investigation and advice.

Blaby District Council (19 011 975)

Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council failed to act appropriately following his report of anti social behaviour due to a person, delivering a free advertising magazine, having knocked very loudly on his door. There is no fault and the Council has not caused Mr X an injustice.

London Borough of Brent (19 005 241)

Statement Closed after initial enquiries Antisocial behaviour 29-Nov-2019

Summary: The Ombudsman will not investigate Ms B’s complaint about the way the Council has dealt with a property adjacent to her property which has caused her various problems over the years. We will not investigate old events as these happened too long ago to be investigated now and with regard to more recent matters, an investigation into them is unlikely to lead to a different outcome.

Coventry City Council (18 014 482)

Statement Closed after initial enquiries Antisocial behaviour 26-Nov-2019

Summary: Mrs X complained about the Council’s failure to take sufficient action over noise nuisance and anti-social acts by residents of a young persons’ move on property near her home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

New Forest District Council (18 018 047)

Statement Not upheld Antisocial behaviour 25-Nov-2019

Summary: Ms D complains the Council has not taken action to help prevent a noise disturbance from cockerels that she and her partner have experienced since 2015. We do not uphold the complaint, finding the Council has investigated satisfactorily.