Archive has 155 results
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Central Bedfordshire Council (19 004 463)
Statement Upheld School transport 08-Nov-2019
Summary: Mrs C complains about the Councils decision to refuse her request for home to school transport for her son. The Council were at fault because it did not consider all the points Mrs C raised in her appeal. It has agreed to arrange a new panel to consider her appeal.
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Reading Borough Council (19 008 597)
Statement Closed after initial enquiries School transport 06-Nov-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to refuse the complainant’s application for school transport. This is because it is unlikely he will find fault by the Council.
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Norfolk County Council (19 005 408)
Statement Not upheld School transport 05-Nov-2019
Summary: The Council acted in line with the Education Act 1996 and its transport policy when refusing free school transport to Mrs B’s son, and its appeals panel properly considered Mrs B’s circumstances before deciding they did not justify free transport on a discretionary basis. Because of this, the Ombudsman cannot question the decision.
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Devon County Council (19 008 541)
Statement Closed after initial enquiries School transport 05-Nov-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about the home to school transport arrangements for her children. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.
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Wokingham Borough Council (19 000 703)
Statement Upheld School transport 30-Oct-2019
Summary: Mrs B complains the Council did not approve her application for her daughter’s blue badge. She says her daughter has autism and struggles to access the community without a blue badge. The Ombudsman finds fault in how the Council assessed Mrs B’s application and considered her request for a review.
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Plymouth City Council (19 002 125)
Statement Not upheld School transport 29-Oct-2019
Summary: Miss X complains the Council has refused her application for school transport for her daughter. There is no fault as the Council followed correct procedure when reaching its decision.
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Kent County Council (19 008 180)
Statement Closed after initial enquiries School transport 22-Oct-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s Travel Saver bus pass scheme. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.
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Statement Closed after initial enquiries School transport 19-Oct-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council was at fault in refusing her application and appeal for free school transport for her daughter. This is because it is unlikely we would find fault on the Council’s part.
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Milton Keynes Council (18 016 152)
Statement Upheld School transport 18-Oct-2019
Summary: The Ombudsman upholds Mr X’s complaint about the changes the Council made to his daughter’s transport to school. The Council did not properly assess the suitability of the vehicle. It also failed to respond to Mr X’s concerns about the passenger assistant. To remedy the injustice caused, the Council will carry out a thorough risk assessment and make a payment to Mr X and his daughter. It will also train its staff on the use of wheelchair restraint systems and carry out risk assessments for other children who travel to and from school in their wheelchair.
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Suffolk County Council (19 008 034)
Statement Closed after initial enquiries School transport 16-Oct-2019
Summary: The Ombudsman will not investigate Miss A’s complaint that the Council was at fault in refusing her application for free school transport for her daughter. This is because it would be reasonable for Miss A to use her right to appeal.