Other archive 2019-2020


Archive has 37 results

  • London Borough of Wandsworth (19 012 797)

    Statement Closed after initial enquiries Other 22-Dec-2019

    Summary: The Ombudsman will not investigate Ms X’s complaint. This is because we cannot look at what happens in schools and we have no jurisdiction to consider complaints when a person has started court action. The Information Commissioner’s Office is the appropriate body to consider Ms X’s concerns about data protection. There is not enough evidence of fault in the Council’s decision that Ms X’s daughter should not be considered for a school place under the Council’s Fair Access Protocol.

  • Oxfordshire County Council (19 011 758)

    Statement Closed after initial enquiries Other 18-Dec-2019

    Summary: The Ombudsman cannot investigate this complaint about the actions of the Council in response to a decision made by the managers of a school. This is because the Ombudsman cannot investigate the actions of a council in relation to a matter this is itself out of the Ombudsman’s jurisdiction.

  • Birmingham City Council (19 012 174)

    Statement Closed after initial enquiries Other 11-Dec-2019

    Summary: The Ombudsman cannot investigate this complaint about the complainant’s dissatisfaction with an adult education course. This is because the law prevents the Ombudsman from investigating any matter linked to the provision of education. This restriction applies to adult education and to the Council’s investigation of the complaint.

  • Derby City Council (19 011 581)

    Statement Closed after initial enquiries Other 10-Dec-2019

    Summary: The Ombudsman cannot investigate this complaint about trees from within school grounds which overhang the complainant’s garden. This is because he has no power to investigate anything linked to the internal management of schools.

  • Cornwall Council (19 012 071)

    Statement Closed after initial enquiries Other 09-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council dealt with his application for free early years childcare. This is because there is not enough evidence of fault by the Council, and it is unlikely we could achieve anything more for Mr X at the current time.

  • Gloucestershire County Council (19 010 001)

    Statement Closed after initial enquiries Other 25-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about checks the Council made to make sure the complainants’ daughter is receiving a suitable education. This is because there is insufficient evidence of fault by the Council.

  • West Berkshire Council (19 009 984)

    Statement Closed after initial enquiries Other 10-Nov-2019

    Summary: The Ombudsman will not investigate Mr A’s complaint that the decision of the Local Authority Designated Officer was material to his son’s school’s decision to decline to consider his complaint against staff. This is because we would be unable to find that the injustice Mr A claims results from the actions of the Council.

  • London Borough of Tower Hamlets (19 008 145)

    Statement Closed after initial enquiries Other 21-Oct-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about penalty charge notices for his children’s non-attendance at school. This is because if Mr X wanted to challenge the fines he could have done so in court. An investigation into the Council’s handling of his complaint is not warranted. This is because there is not enough evidence of fault causing injustice, and we cannot achieve the outcome Mr X wants.

  • Calderdale Metropolitan Borough Council (19 006 666)

    Statement Closed after initial enquiries Other 25-Sep-2019

    Summary: The Ombudsman will not investigate Mrs X’s complaint about her child’s exclusion from school in 2012. This is because most of the complaint is outside the Ombudsman’s jurisdiction with no discretion to investigate. Mrs X’s concerns about the accuracy of information are best dealt with by the Information Commissioner’s Office.

  • Westminster City Council (18 018 185)

    Statement Upheld Other 28-Aug-2019

    Summary: Mr X complained on behalf of child R. Mr X complained the Council failed to provide R with suitable education after they arrived in the United Kingdom as an unaccompanied asylum-seeking child. The Council was at fault. It delayed completing R’s personal education plan and failed to ensure they received suitable education between September 2017 and March 2018. The Council should pay R £800 to use for the benefit of their education and a further £250 for the uncertainty caused by its delay in handling the complaint.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings