Warwickshire County Council (19 018 439)

Statement Closed after initial enquiries Other 27-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint. He has not been caused any significant injustice by the Council using a single point of contact and the Information Commissioner’s Office is better placed to consider his information complaint.

Norfolk County Council (19 016 403)

Statement Closed after initial enquiries Other 24-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council prosecuted him for taking his child out of school and that an enforcement agent is demanding he pays £610. The Council was entitled to prosecute Mr X and has not caused him an injustice. The court’s decision and actions of its enforcement agent are outside the Ombudsman’s jurisdiction.

Sefton Metropolitan Borough Council (19 019 671)

Statement Closed after initial enquiries Other 24-Mar-2020

Summary: The Ombudsman cannot investigate Mrs X’s complaint about a lack of support in her daughter’s previous school. This is because we cannot consider complaints about what happens in schools.

Kent County Council (19 019 464)

Statement Closed after initial enquiries Other 16-Mar-2020

Summary: The Ombudsman cannot investigate Ms T’s complaint that the Council failed to act against a pupil who was allegedly bullying her child. This is because we have no power to investigate the internal management of schools nor the Council’s response to a complaint about such matters.

Hertfordshire County Council (19 016 962)

Statement Closed after initial enquiries Other 09-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a school attendance order served by the Council regarding the complainant’s child. This is because we may decide not to investigate a complaint if we believe the problem has been resolved.

Stockport Metropolitan Borough Council (19 016 414)

Statement Closed after initial enquiries Other 22-Feb-2020

Summary: The law says the Ombudsman cannot investigate Mr and Mrs B’s complaint about the Council’s response to their complaint about the actions of a school.

Sefton Metropolitan Borough Council (19 016 100)

Statement Closed after initial enquiries Other 18-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a Council consultation on school reorganisation. The final decision has not been made, it is reasonable to expect Mr X to comment during the next stage of the process and he has not suffered any significant injustice.

Blackpool Borough Council (19 015 103)

Statement Closed after initial enquiries Other 29-Jan-2020

Summary: The Ombudsman cannot investigate Ms J’s complaint, because the law does not let us investigate a complaint about what happened in court or a complaint about what happens in schools.

London Borough of Harrow (19 013 608)

Statement Closed after initial enquiries Other 03-Jan-2020

Summary: Mrs X complains about a penalty charge notice for her child’s non-attendance at school and the Council’s claim for its associated legal costs. The Ombudsman will not investigate her complaint. This is because if Mrs X wanted to challenge the Council’s prosecution and claim for costs then she should have done so in court. The Ombudsman has no powers to investigate decisions taken by a court or which have been discussed in court.

London Borough of Wandsworth (19 012 797)

Statement Closed after initial enquiries Other 22-Dec-2019

Summary: The Ombudsman will not investigate Ms X’s complaint. This is because we cannot look at what happens in schools and we have no jurisdiction to consider complaints when a person has started court action. The Information Commissioner’s Office is the appropriate body to consider Ms X’s concerns about data protection. There is not enough evidence of fault in the Council’s decision that Ms X’s daughter should not be considered for a school place under the Council’s Fair Access Protocol.