Leeds City Council (18 011 706)

Report Upheld Alternative provision 10-Jul-2019

Summary: Mrs X complained the Council failed to provide education to her daughter Y when she refused to go to school because of high levels of anxiety.

Oxfordshire County Council (18 009 005)

Report Upheld Alternative provision 02-Jul-2019

Summary: Mr and Mrs X complained the Council delayed in providing their child, D, with a suitable education when she was not able to attend school for medical reasons.  This caused the family significant distress and D missed out on education for 14 months.

Leicestershire County Council (18 012 328)

Statement Upheld Alternative provision 25-Jun-2019

Summary: Mrs F complains the Council failed to offer appropriate education to her child, G. It delayed issuing an Education, Health and Care Plan. There is evidence of fault and the Council has agreed to make a payment for missed educational provision, and distress and time and trouble for Mrs F and to change its procedures.

Birmingham City Council (18 009 193)

Statement Upheld Alternative provision 14-May-2019

Summary: The Council was at fault for failing to arrange education for Mrs B’s son for 19 weeks after he was permanently excluded from school. The Council has agreed to apologise to Mrs B and to make a payment of £2,650 to recognise the injustice caused.

London Borough of Southwark (18 018 683)

Statement Closed after initial enquiries Alternative provision 14-May-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council failing to provide education to her son who has special educational needs. Ms X has appealed the current position to the SEND Tribunal. The Council says it will deal with a complaint about failure to provide education once the appeal is concluded.

London Borough of Barking & Dagenham (18 019 406)

Statement Closed after initial enquiries Alternative provision 10-May-2019

Summary: The Ombudsman cannot investigate Mrs X’s complaint about the way a school reacted to an incident involving her child and the resulting effects of that action. We cannot investigate the internal organisation, management of and discipline in a school.