Archive has 838 results
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Southend-on-Sea City Council (19 017 150)
Statement Closed after initial enquiries Child protection 09-Mar-2020
Summary: Mr X complained about the Council’s involvement in his children’s case. We will not investigate this complaint for several reasons. We already considered parts of it in 2017, and it is now too late for us to investigate other issues from the period before the Council began court proceedings. We cannot consider the proceedings and issues linked to them. More recent events form a small part of the complaint, and it is unlikely investigation by the Ombudsman would achieve a different outcome.
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North East Lincolnshire Council (19 017 846)
Statement Closed after initial enquiries Child protection 09-Mar-2020
Summary: The Ombudsman will not investigate Mr A’s complaints that the Council made representations about him in court and that the judge failed to verify the accusations against him. Mr A’s complaints are about what happened in court and the Ombudsman cannot investigate court proceedings.
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Lancashire County Council (19 018 029)
Statement Closed after initial enquiries Other 09-Mar-2020
Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s children social worker’s actions and assessment report. The Court ordered the report and we cannot investigate legal proceedings.
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West Sussex County Council (19 018 677)
Statement Closed after initial enquiries Child protection 09-Mar-2020
Summary: The Ombudsman cannot investigate this complaint about the Council’s approach to contact between the complainant and his children. This is because the matters complained of have been considered by a court. The Ombudsman will not exercise its discretion to investigate a complaint about Council inaction prior to the court case. This is because the complaint was made late and there are no good reasons to investigate it now.
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Gateshead Metropolitan Borough Council (19 016 242)
Statement Closed after initial enquiries Looked after children 08-Mar-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council has made a false allegation against her. This is because we cannot achieve the outcome Mrs B is seeking.
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Stockton-on-Tees Borough Council (19 017 135)
Statement Closed after initial enquiries Looked after children 08-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has failed to compensate him for a statement in a report which implied he posed a risk to his partner’s children. This is because it would be reasonable for Mr B to pursue the matter in court.
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Statement Closed after initial enquiries Looked after children 07-Mar-2020
Summary: The Ombudsman cannot investigate Mrs B’s complaint that the Council has failed to act in the interests of her daughter and her family. This is because Mrs B’s daughter has not consented to the complaint, and the Ombudsman cannot achieve what she wants.
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Surrey County Council (19 017 723)
Statement Closed after initial enquiries Other 07-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the content of a report produced by the Council and used in court proceedings involving his family. This is because it was reasonable for Mr X to raise his concerns in court and we have no jurisdiction to consider matters which have been discussed or decided in court.
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Newcastle upon Tyne City Council (19 004 620)
Statement Upheld Other 05-Mar-2020
Summary: Mr X and Miss Z complain about failings in the way the Council has supported their son, Y, and delays in the complaint process. Shortcomings in the Council’s service to Y and Mr X and Miss Z, and delays in the complaint process amount to fault. This fault has caused Mr X and Miss Z an injustice.
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Milton Keynes Council (19 017 399)
Statement Closed after initial enquiries Child protection 05-Mar-2020
Summary: We will not investigate Mr X’s complaint about the Council wrongly sharing confidential information. This is because the Information Commissioner’s Office is best placed to consider complaints about organisations’ information practices.