Archive has 838 results
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Statement Closed after initial enquiries Other 13-Mar-2020
Summary: Mr X complained the Council held inaccurate information about him on file, and then shared that information with another council but would not share it with Mr X. We will not investigate this late complaint. This is because Mr X could reasonably have complained sooner, and in any event the Information Commissioner’s Office is best placed to consider his complaint as it relates solely to the Council’s information practices.
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Lancashire County Council (19 010 703)
Statement Not upheld Child protection 12-Mar-2020
Summary: The Council was not at fault for its response to Mrs X’s allegation about a teaching assistant at her son’s school. Its designated officer properly considered the allegation and followed correct procedure.
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Kent County Council (19 014 345)
Statement Closed after initial enquiries Other 12-Mar-2020
Summary: The Ombudsman will not investigate Miss B’s complaint about the Council’s children’s services involvement with her child and with her partner’s children. The complaint lies outside the Ombudsman’s jurisdiction because it is late. Also, we cannot consider matters that have been considered in court proceedings. Data protection complaints are best considered by the Information Commissioner.
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London Borough of Haringey (19 017 280)
Statement Closed after initial enquiries Friends and family carers 12-Mar-2020
Summary: We should not investigate Mr J’s complaint that the Council did not provide support to his family, because Mr J can raise the issues of his complaint in court.
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Statement Closed after initial enquiries Other 11-Mar-2020
Summary: The Ombudsman should not investigate Mr J’s complaint about his daughter’s social worker. There is nothing we could add to the Council’s investigation and we cannot achieve the outcome he wants.
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Gloucestershire County Council (19 017 784)
Statement Closed after initial enquiries Child protection 11-Mar-2020
Summary: Mrs X complained about the Council’s involvement with her friend’s children. We cannot investigate this complaint, because we cannot investigate matters that have been considered in court.
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Essex County Council (19 016 852)
Statement Closed after initial enquiries Other 11-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council has dealt with the complainant regarding the care of her son, a looked after child. This is because it is unlikely he would find fault by the Council.
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Sefton Metropolitan Borough Council (19 018 617)
Statement Closed after initial enquiries Child protection 11-Mar-2020
Summary: The Ombudsman cannot investigate Ms B’s complaint that the Council has been at fault during its involvement with her niece. This is because the matters have been considered in court.
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West Sussex County Council (19 017 627)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsman will not investigate X’s complaint about a delay in arranging contact with their child. It is unlikely we could achieve significantly more than the Council has already offered.
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West Sussex County Council (19 017 762)
Statement Closed after initial enquiries Child protection 10-Mar-2020
Summary: Mr X complains about how the Council is dealing with his child’s case. The Ombudsman cannot investigate this complaint because it relates to court proceedings, which are ongoing. It is reasonable for Mr X to raise his concerns as part of those proceedings.