London Borough of Harrow (19 012 907)

Statement Closed after initial enquiries Other 07-Jan-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council has treated the complainant. This is because there is insufficient evidence of fault by the Council.

Northumberland County Council (19 001 727)

Statement Upheld Other 06-Jan-2020

Summary: Mr and Mrs X complain the Council was at fault in how it dealt with their complaint about its Children’s Services following involvement with their family. The Council has accepted it was at fault and delayed progressing the stage one and two of the complaint procedure. It has apologised and offered a payment in recognition of the time and trouble Mr and Mrs X have been put to in pursuing their complaint, so we are completing our investigation.

Leicestershire County Council (19 011 236)

Statement Closed after initial enquiries Other 03-Jan-2020

Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s actions in relation to private court proceedings for her son because it lies outside our jurisdiction. The law prevents the Ombudsman from investigating matters that have, or could have, been raised and considered in court proceedings. We have no discretion to do so.

Rotherham Metropolitan Borough Council (19 011 945)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: Mr X complains about the Council’s involvement with a family he worked with as an interpreter. The Ombudsman will not investigate Mr X’s complaint. This is because the complaint is late, and Mr X does not have permission to act on behalf of the family at the heart of his complaint. There is also no evidence of personal injustice to Mr X.

Rochdale Metropolitan Borough Council (19 012 769)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: The Ombudsman will not investigate this complaint that the Council aided and abetted in the abduction of the complainant’s children. This is because there is insufficient evidence of fault by the Council and because the Ombudsman cannot investigate crime.

Cheshire East Council (19 012 991)

Statement Closed after initial enquiries Other 24-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about her grandchildren being in the Council’s care. The complaint is outside the Ombudsman’s jurisdiction because a court decided the case. The family have a legal remedy at court if they want to change the position.

North Lincolnshire Council (19 013 283)

Statement Closed after initial enquiries Other 23-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s response to his request for information. This is because the Information Commissioner’s Office is the appropriate body to consider his concerns.

Staffordshire County Council (19 011 206)

Statement Closed after initial enquiries Other 20-Dec-2019

Summary: The Ombudsman cannot investigate Ms X’s complaint about the Council’s social work visit to her home to assess her as a carer for her grandchild. The complaint is outside the Ombudsman’s jurisdiction because the assessment and report are part of court proceedings.

Kingston Upon Hull City Council (19 013 630)

Statement Closed after initial enquiries Other 19-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about an alleged breach of his personal information. This is because the Information Commissioner’s Office is the appropriate body to consider his concerns.

Royal Borough of Greenwich (19 012 278)

Statement Closed after initial enquiries Other 19-Dec-2019

Summary: The Ombudsman will not investigate this complaint about events that occurred 35 years ago. This is because it is a late complaint.