Archive has 242 results
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West Sussex County Council (19 016 296)
Statement Closed after initial enquiries Other 22-Jan-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint that the Council sought to take his son into care. This is because the complaint concerns a decision made by the court. The Ombudsman will not investigate Mr X’s complaint about the actions of social services following a referral from his GP. There is insufficient evidence of fault which would warrant an investigation.
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Kingston Upon Hull City Council (19 014 579)
Statement Closed after initial enquiries Other 15-Jan-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about a potential breach of her personal data. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.
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Liverpool City Council (19 011 796)
Statement Closed after initial enquiries Other 13-Jan-2020
Summary: The Ombudsman cannot investigate this allegation that a social worker entered the complainant’s home without consent and behaved inappropriately. This is because the incident will be considered in court and has been reported to the police.
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East Sussex County Council (19 012 856)
Statement Closed after initial enquiries Other 12-Jan-2020
Summary: The Ombudsman will not investigate Miss B’s complaint that the Council was at fault how it produced a viability assessment. The complaint is late and there are insufficient grounds to investigate it now.
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Middlesbrough Borough Council (19 013 746)
Statement Closed after initial enquiries Other 10-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s social services involvement with the complainant’s son. This is because we are unlikely to find evidence of fault in the way the Council reached its decisions.
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London Borough of Redbridge (18 007 646)
Statement Upheld Other 09-Jan-2020
Summary: Ms X complains about delays in the Council’s consideration of her complaint under the children’s statutory complaints procedure. She says the Council has not considered her complaint within the statutory timescales and the delays have caused her distress. The Council is at fault. The Council has agreed to complete its consideration of Ms X’s complaint, apologise to her for the delay and pay her £300 to acknowledge the distress caused, and review its procedures.
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London Borough of Hounslow (19 002 269)
Statement Upheld Other 08-Jan-2020
Summary: The Council failed to provide Ms X with reasons for ending support to her and her son. The Council also referred Ms X for mediation which was not suitable for her needs and she was caused distress as a result. The Council should pay Ms X £300 to recognise the distress caused and offer to provide Ms X and her family with further support.
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London Borough of Lambeth (19 012 333)
Statement Closed after initial enquiries Other 08-Jan-2020
Summary: The Ombudsman will not investigate this complaint about disclosure of information to a third party. This is because the complainant can complain to the Information Commissioner. In addition, some issues have been considered in court and the Ombudsman cannot investigate any issue that has formed part of legal proceedings. He also does not investigate complaint handling when he is not investigating the main issue.
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Sunderland City Council (19 002 550)
Statement Upheld Other 08-Jan-2020
Summary: Mr X complained about the Council’s actions in connection with its involvement with his child as a child in need. The Council carried out a robust investigation of his complaints, upholding some of them, but was at fault for delay in the complaints process. The Council will pay Mr X the £600 it offered during the course of the investigation to acknowledge his time, trouble and avoidable distress.
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Kent County Council (19 012 395)
Statement Closed after initial enquiries Other 07-Jan-2020
Summary: The Ombudsman should not investigate this complaint about the Council’s involvement with Mr B’s children. This is mainly because some of the complaint concerns court proceedings.