Archive has 242 results
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Statement Closed after initial enquiries Other 22-Feb-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council’s social worker has been at fault in her involvement with her children. This is because it concerns matters which can be raised in court, and we cannot achieve the outcome Mrs B wants.
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Durham County Council (19 016 879)
Statement Closed after initial enquiries Other 19-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s involvement with her family. This is because we cannot investigate matters which have been considered or decided in court.
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Lancashire County Council (19 015 871)
Statement Closed after initial enquiries Other 19-Feb-2020
Summary: The Ombudsman cannot investigate Miss X’s complaint the Council lied in court reports to place her child into care. This is because the complaint concerns a decision made by the court.
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Kent County Council (19 014 869)
Statement Closed after initial enquiries Other 18-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s court report and the actions of its social worker. It is outside jurisdiction due to court proceedings. The Council has agreed to deal further with the second complaint about how an incident at a school, involving Mr X’s son, was investigated.
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Essex County Council (19 015 314)
Statement Closed after initial enquiries Other 18-Feb-2020
Summary: Mr X complains about the Council’s involvement with his family and the actions of a social worker linked to a Special Guardianship Order. The Ombudsman will not investigate Mr X’s complaint. This is because it is reasonable for Mr X to raise his concerns in court, and we cannot consider complaints about ongoing court action.
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Cambridgeshire County Council (19 001 866)
Statement Upheld Other 14-Feb-2020
Summary: Mr B says the Council wrongly placed his son on a child protection plan when it accepts it failed to follow the right process and completed a flawed single assessment. There were some errors in the single assessment which did not affect the overall outcome. The Council failed to consider sharing a redacted version of the single assessment with Mr B before the initial child protection conference. Those errors have undermined Mr B’s confidence in the process. An apology and reminder to officers is satisfactory remedy for the injustice caused.
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Nottinghamshire County Council (19 015 804)
Statement Closed after initial enquiries Other 12-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to pay the complainant £30 for helping his ex-partner move house. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Stoke-on-Trent City Council (19 015 210)
Statement Closed after initial enquiries Other 12-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council dealt with issues affecting the complainant’s son, a child with multiple disabilities. This is because it is unlikely we could add to the Council’s previous investigation, or that further investigation by us would lead to a different outcome or the outcome wanted.
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Brighton & Hove City Council (19 012 561)
Statement Closed after initial enquiries Other 11-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s failure to inform the complainant about an allegation made against her son or its decision not to delete its records in relation to the allegation. This is because it is unlikely he could add to the Council’s investigation. The Ombudsman will also not investigate concerns about how the Council manages personal data as there is another body better placed to deal with this matter.
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Durham County Council (19 017 234)
Statement Closed after initial enquiries Other 11-Feb-2020
Summary: Mr X complained about information the Council recorded about him in an assessment it wrote as part of care proceedings. We cannot investigate this complaint because we cannot consider what happened in court, which includes documents written for court.