Other archive 2019-2020


Archive has 242 results

  • Telford & Wrekin Council (19 017 053)

    Statement Closed after initial enquiries Other 03-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X’s complaint about the accuracy of a Council assessment. It is unlikely our investigation could achieve more than the Council has already offered.

  • Staffordshire County Council (19 013 741)

    Statement Closed after initial enquiries Other 28-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s failure to contact the complainant about the welfare of his children. This is because he is unlikely to find fault by the Council.

  • Wigan Metropolitan Borough Council (19 016 277)

    Statement Closed after initial enquiries Other 28-Feb-2020

    Summary: The Ombudsman cannot investigate Ms X’s complaint that the Council’s social worker lied to a court and she lost the care of her child. What happens in a court is outside our jurisdiction.

  • Durham County Council (19 016 366)

    Statement Closed after initial enquiries Other 27-Feb-2020

    Summary: The Ombudsman will not investigate X’s complaint about the Council terminating a charity’s contract. It is reasonable to expect the charity to ask the Court to decide this breach of contract dispute.

  • Staffordshire County Council (19 010 443)

    Statement Not upheld Other 26-Feb-2020

    Summary: Mrs B complains about the actions of the Council when she presented as to it as homeless when she was 16 years old. The complaint has not been through the three stages of the statutory procedure for children’s services complaints, and in the circumstances of this case early referral to the Ombudsman is not appropriate. The Council agreed to give Mrs B the opportunity to complete the statutory procedure. The Ombudsman therefore discontinued his consideration of this complaint.

  • London Borough of Croydon (17 002 640)

    Statement Upheld Other 26-Feb-2020

    Summary: The Ombudsmen find a series of failings in the care of a vulnerable young woman over several years. Social care and health care organisations had clear responsibilities to provide her with suitable joined up care in a timely manner but this did not always happen. This meant there were lost opportunities for more appropriate care, sooner. It has left uncertainty about how the woman’s life would have been different now had the fault not occurred. The relevant organisations have agreed to make apologies, financial payments and actions to learn lessons from the case.

  • Middlesbrough Borough Council (19 014 419)

    Statement Closed after initial enquiries Other 25-Feb-2020

    Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s social services team’s involvement in her family. There are no good reasons why the late complaint rule should not apply, the complaint involves bodies not within our jurisdiction and there are other bodies better placed to consider her concerns.

  • Sandwell Metropolitan Borough Council (19 017 131)

    Statement Closed after initial enquiries Other 25-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s alleged failure to respond to his request for information. This is because the Information Commissioner’s Office is better placed to consider his complaint.

  • Middlesbrough Borough Council (19 016 643)

    Statement Closed after initial enquiries Other 24-Feb-2020

    Summary: On the evidence currently available, the Ombudsman cannot investigate Ms X’s complaint about a Council report produced for the Police. The report was part of a criminal investigate and we cannot investigate this.

  • Essex County Council (19 016 990)

    Statement Closed after initial enquiries Other 24-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about social services’ involvement with his children because the complaint is late and there are no good reasons to exercise discretion to investigate the complaint now.

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