Other archive 2019-2020


Archive has 242 results

  • Kent County Council (19 014 345)

    Statement Closed after initial enquiries Other 12-Mar-2020

    Summary: The Ombudsman will not investigate Miss B’s complaint about the Council’s children’s services involvement with her child and with her partner’s children. The complaint lies outside the Ombudsman’s jurisdiction because it is late. Also, we cannot consider matters that have been considered in court proceedings. Data protection complaints are best considered by the Information Commissioner.

  • Torbay Council (19 007 684)

    Statement Closed after initial enquiries Other 11-Mar-2020

    Summary: The Ombudsman should not investigate Mr J’s complaint about his daughter’s social worker. There is nothing we could add to the Council’s investigation and we cannot achieve the outcome he wants.

  • Essex County Council (19 016 852)

    Statement Closed after initial enquiries Other 11-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the way the Council has dealt with the complainant regarding the care of her son, a looked after child. This is because it is unlikely he would find fault by the Council.

  • West Sussex County Council (19 017 627)

    Statement Closed after initial enquiries Other 10-Mar-2020

    Summary: The Ombudsman will not investigate X’s complaint about a delay in arranging contact with their child. It is unlikely we could achieve significantly more than the Council has already offered.

  • Leicestershire County Council (19 018 187)

    Statement Closed after initial enquiries Other 10-Mar-2020

    Summary: The Ombudsman will not investigate Miss X’s complaint about the conduct of a social worker and information presented in court. This is because Miss X could have raised her concerns in court, and we have no powers to investigate matters which have been decided or discussed in court.

  • Devon County Council (19 005 952)

    Statement Upheld Other 09-Mar-2020

    Summary: Miss B complains that the Council has not properly dealt with child protection proceedings for her family because it has not implemented recommendations from her complaint and has not provided sufficient support. The Council was at fault because it did not provide sufficient support in the earlier stages of her case. The Council has apologised to Miss B, re-engaged with her family and has re-considered the necessary level of support for the family. The Council has agreed to pay Miss B £1000 in respect of the distress she and her family have suffered and pay Miss B £500 in respect of the risk of harm they were exposed to by the failure of services.

  • Lancashire County Council (19 018 029)

    Statement Closed after initial enquiries Other 09-Mar-2020

    Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s children social worker’s actions and assessment report. The Court ordered the report and we cannot investigate legal proceedings.

  • Surrey County Council (19 017 723)

    Statement Closed after initial enquiries Other 07-Mar-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the content of a report produced by the Council and used in court proceedings involving his family. This is because it was reasonable for Mr X to raise his concerns in court and we have no jurisdiction to consider matters which have been discussed or decided in court.

  • Newcastle upon Tyne City Council (19 004 620)

    Statement Upheld Other 05-Mar-2020

    Summary: Mr X and Miss Z complain about failings in the way the Council has supported their son, Y, and delays in the complaint process. Shortcomings in the Council’s service to Y and Mr X and Miss Z, and delays in the complaint process amount to fault. This fault has caused Mr X and Miss Z an injustice.

  • Bracknell Forest Council (19 010 117)

    Statement Upheld Other 04-Mar-2020

    Summary: Mrs X complains about the Council’s handling of her complaints under the statutory children’s complaints process. The Ombudsman finds the Council at fault. He recommends the Council makes a payment and takes action to consider Mrs X’s further complaints in line with the statutory guidance.

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