Archive has 57 results
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London Borough of Newham (19 006 182)
Statement Upheld Looked after children 09-Mar-2020
Summary: The complainant alleges that the Council has failed to pay all the allowances he was entitled to as a child, in its care, and since he became a care leaver. The Ombudsman considers that the Council has been at fault by not carrying out an independent investigation of the complainant’s concerns under the Children Act 1989 statutory complaints process. The Council has now agreed to do this. Therefore, this resolves the complaint and the Ombudsman is closing the complaint.
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Liverpool City Council (19 016 532)
Statement Closed after initial enquiries Looked after children 09-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that carers failed to stop a child harming his wife. It is reasonable to expect Mr X to apply to Court.
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Gateshead Metropolitan Borough Council (19 016 242)
Statement Closed after initial enquiries Looked after children 08-Mar-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council has made a false allegation against her. This is because we cannot achieve the outcome Mrs B is seeking.
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Stockton-on-Tees Borough Council (19 017 135)
Statement Closed after initial enquiries Looked after children 08-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has failed to compensate him for a statement in a report which implied he posed a risk to his partner’s children. This is because it would be reasonable for Mr B to pursue the matter in court.
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Statement Closed after initial enquiries Looked after children 07-Mar-2020
Summary: The Ombudsman cannot investigate Mrs B’s complaint that the Council has failed to act in the interests of her daughter and her family. This is because Mrs B’s daughter has not consented to the complaint, and the Ombudsman cannot achieve what she wants.
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Bath and North East Somerset Council (19 016 752)
Statement Closed after initial enquiries Looked after children 28-Feb-2020
Summary: Mr X complained the Council did not offer a reasonable remedy for the distress he experienced during the care proceedings for two of his grandchildren. The Ombudsman will not pursue this complaint further as it is unlikely investigation will lead to a different outcome.
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West Berkshire Council (19 010 574)
Statement Not upheld Looked after children 24-Feb-2020
Summary: Mr X complains that the Council has failed to act on recommendations made by a court-appointed expert in relation to his daughter. Parts of the complaint are outside the Ombudsman’s jurisdiction. The Ombudsman will not investigate the rest of the complaint further as it could not achieve the outcome Mr X is looking for.
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Herefordshire Council (19 006 691)
Statement Upheld Looked after children 19-Feb-2020
Summary: The Council failed to provide Miss X’s son with appropriate levels of care and support whilst he was in the Council’s care. The Council identified this during its investigation of Miss X’s complaint but failed to provide a remedy for the injustice this caused. The Council should pay Miss X £1500 to recognise the distress caused and her time and trouble pursuing this complaint. The Council should also pay Miss X’s son £1000 to recognise the uncertainty he has been caused.
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Rotherham Metropolitan Borough Council (19 015 610)
Statement Closed after initial enquiries Looked after children 19-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the loss of some of the complainant’s belongings. This is because the complaint is made late, and there are no good reasons to consider it now. Additionally a complaint about a Subject Access Request (SAR) is better considered by the Information Commissioner’s Office (ICO).
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London Borough of Hammersmith & Fulham (19 016 108)
Statement Closed after initial enquiries Looked after children 14-Feb-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about children services actions in 2013 and 2014. Miss X has known about the complaint for more than 12 months and there are no good reasons why Miss X did not complain to the Ombudsman sooner.