Friends and family carers archive 2019-2020


Archive has 65 results

  • Kent County Council (19 001 694)

    Statement Closed after initial enquiries Friends and family carers 25-Feb-2020

    Summary: The Ombudsman cannot investigate this complaint about the Council’s decision to stop paying a Special Guardianship Allowance to the complainant. This is because the complainant has started legal action against the Council.

  • Sunderland City Council (19 015 230)

    Statement Closed after initial enquiries Friends and family carers 20-Feb-2020

    Summary: The Ombudsman cannot investigate Mrs B’s complaint about information the Council provided in court proceedings for her children. It lies outside the Ombudsman’s jurisdiction because it is made in relation to matters that have been considered in court.

  • Medway Council (18 019 656)

    Statement Upheld Friends and family carers 07-Feb-2020

    Summary: Mrs X complains the Council has repeatedly underpaid her special guardianship allowance since 2012. The Ombudsman has found fault with the Council. The evidence does not support its calculation of an underpayment it says it made to Mrs X, and its refusal to carry out a Stage 2 investigation did not comply with the law. This caused Mrs X a significant injustice in the form of frustration, uncertainty and put her to the time and trouble of complaining to the Ombudsman to get the independent investigation she was entitled to.

  • London Borough of Haringey (19 002 884)

    Statement Upheld Friends and family carers 06-Feb-2020

    Summary: The Council is at fault as it failed to provide clear, written information to Miss X about what support it could offer with her housing and what action she needed to take following the granting of a special guardianship order for Miss Y. As a result the process of becoming a special guardian for Miss Y was more stressful than necessary and caused Miss X to take unpaid leave. The Council has agreed to remedy the injustice to Miss X by sending an apology, making a payment of £500 to acknowledge the distress to Miss X and reimbursing her lost wages. The Council will also review the advice and information it provides to special guardians.

  • Essex County Council (19 011 647)

    Statement Closed after initial enquiries Friends and family carers 24-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision to return the complainant’s grandson to his mother. This is because she does not have authority to complain on his behalf, and there is no fault in the way the Council has dealt with the complainant.

  • Southampton City Council (19 008 412)

    Statement Upheld Friends and family carers 21-Jan-2020

    Summary: The Council was at fault for delays in agreeing funding for an extension to Mr C’s property, in order to create an extra bedroom for his grandson who was placed in his care in 2016. This fault has resulted in the family living in cramped conditions. The Council has agreed to offer a payment to remedy this injustice.

  • Newcastle upon Tyne City Council (19 003 444)

    Statement Upheld Friends and family carers 20-Jan-2020

    Summary: Mr and Mrs X complain the Council wrongly considers the placement of their grandchildren with them is a family arrangement and it failed to advise them on the options for securing the case of their grandchildren. There is no evidence to show the Council placed the grandchildren with Mr and Mrs X. The Council is at fault as it failed to provide sufficient advice to Mr and Mrs X about securing their care for their grandchildren and it delayed in considering their complaint through the children’s services statutory complaints procedure. The Council has agreed to remedy this injustice by making a payment of £450 to Mr and Mrs X.

  • Manchester City Council (19 012 688)

    Statement Closed after initial enquiries Friends and family carers 12-Jan-2020

    Summary: The Ombudsman will not investigate Miss C’s complaint that Council has unnecessarily remained involved with her family after Care Orders should have been discharged. This is because we cannot achieve the outcome she is seeking.

  • Dorset Council (19 012 522)

    Statement Closed after initial enquiries Friends and family carers 10-Jan-2020

    Summary: The Ombudsman cannot investigate this complaint about a viability assessment report and the Council’s involvement with the complainant’s grandson. This is because the matters complained of are out of jurisdiction due to being related to court proceedings, or lack of consent.

  • London Borough of Lewisham (19 006 869)

    Statement Upheld Friends and family carers 02-Jan-2020

    Summary: Miss X complained that the Council failed to offer appropriate financial assessment and support when she became a special guardian. The Council has investigated and upheld her complaint; however, she is unhappy with the remedy offered. The Council was at fault for failing to consider her loss of earnings at her annual review as agreed. The Council should make these considerations and whether it is appropriate to offer a remedy.

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