Northamptonshire County Council (18 010 937)

Statement Upheld Fostering 08-May-2019

Summary: Mrs B complained the Council failed to offer an appropriate remedy when it upheld the majority of complaints about how it had dealt with her as a foster carer. It is clear the failures in this case caused Mrs B and her husband significant distress and led to them having to go to time and trouble to pursue their complaint. An increased financial remedy and apology is satisfactory remedy for the injustice caused.

Cheshire East Council (18 018 072)

Statement Closed after initial enquiries Fostering 08-May-2019

Summary: Ms B complains there was fault in the way the Council dealt with her and that it is restricting her ability to make contact and complaints. The Ombudsman will not investigate this complaint because previous complaints about the Council’s actions have already been considered by the Ombudsman and because there are insufficient grounds to warrant investigation into other matters raised by Ms B.

Milton Keynes Council (18 013 469)

Statement Upheld Fostering 02-May-2019

Summary: Mr and Mrs B complain about the way the Council considered their complaints about allegations made against them as foster carers. They say that as a result they have not been able to continue fostering and have not had a chance to have their complaints properly considered. There was fault by the Council in not investigating Mr and Mrs B’s complaints. The Council’s offer to commission an independent investigation is a satisfactory resolution. It should be completed within 13 weeks.