Archive has 400 results
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Buckinghamshire County Council (19 018 644)
Statement Closed after initial enquiries Child protection 21-Mar-2020
Summary: The Ombudsman cannot investigate Miss B’s complaint that the Council removed her daughters from her care on the basis of false allegations. This is because the complaint concerns a decision made in court.
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London Borough of Haringey (19 006 704)
Statement Upheld Child protection 19-Mar-2020
Summary: Ms C complains, for her father Mr B, the Council did not respond to child protection concerns raised about his daughter, D. Ms C and Mr B are concerned this left D at risk of harm. The Council was at fault for failing to follow policy and keep accurate records. This has resulted in uncertainty for Mr B and Ms C about the ability of the Council to safeguard D. The Council will take action to remedy this injustice.
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Rotherham Metropolitan Borough Council (19 018 191)
Statement Closed after initial enquiries Child protection 19-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s handling of matters relating to the complainant’s contact with his children. This is because it is unlikely we would find fault with the actions of the Council, and further investigation is unlikely to have a worthwhile outcome.
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Wiltshire Council (19 009 174)
Statement Not upheld Child protection 18-Mar-2020
Summary: There is no fault by Wiltshire Council in relation to this complaint about the content of a child protection plan put in place as a result of a decision reached at a child protection case conference
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Buckinghamshire County Council (19 007 634)
Statement Upheld Child protection 17-Mar-2020
Summary: Ms X complains about the Council’s involvement in her family over child protection matters. The Ombudsman finds fault with how the Council communicated and provided support to Ms X. We have recommended the Council makes financial payment to Ms X.
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Durham County Council (19 018 956)
Statement Closed after initial enquiries Child protection 17-Mar-2020
Summary: The Ombudsman will not investigate a complaint made by Mrs Z about how the Council treated her and her family during her great granddaughters’ care proceedings. This is because Mrs Z is not a suitable person to raise some of her complaints as she has not suffered a personal injustice, and any injustice she has from some other complaints is not significant enough to warrant investigating. It would also be reasonable for the courts to consider some of her complaints and for part of the complaint to be put to the Information Commissioner’s Office.
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Essex County Council (19 017 628)
Statement Closed after initial enquiries Child protection 16-Mar-2020
Summary: Mrs X complained about the Council’s social worker having inappropriate content on their social media page which was publicly accessible. We will not investigate this complaint, because it is unlikely we could add to the Council’s investigation and achieve a more meaningful remedy. The Council ensured the content was removed. It will now also provide a sincere apology and pay the family £150 to recognise the impact the content had on them.
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Devon County Council (19 005 044)
Statement Closed after initial enquiries Child protection 13-Mar-2020
Summary: The Ombudsman cannot investigate this complaint about the actions of the Council’s children’s services. This is because most of the matters complained of have relate to decisions taken in a court and are out of our jurisdiction. There is no fault in the Council’s actions regarding other issues.
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Lancashire County Council (19 010 703)
Statement Not upheld Child protection 12-Mar-2020
Summary: The Council was not at fault for its response to Mrs X’s allegation about a teaching assistant at her son’s school. Its designated officer properly considered the allegation and followed correct procedure.
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Gloucestershire County Council (19 017 784)
Statement Closed after initial enquiries Child protection 11-Mar-2020
Summary: Mrs X complained about the Council’s involvement with her friend’s children. We cannot investigate this complaint, because we cannot investigate matters that have been considered in court.