Archive has 400 results
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London Borough of Harrow (19 014 904)
Statement Closed after initial enquiries Child protection 11-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s response to child protection concerns about the complainant’s children. This is because we are unlikely to find fault with the Council’s actions.
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Warwickshire County Council (19 014 966)
Statement Closed after initial enquiries Child protection 11-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about the preparation and content of a report order by a Court. The law prevents us from investigating legal proceedings.
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Wiltshire Council (19 013 338)
Statement Closed after initial enquiries Child protection 11-Feb-2020
Summary: The Ombudsman cannot and will not investigate this complaint about the Council’s involvement with the care of the complainant’s grandchildren. This because some matters have been considered in court and are out of our jurisdiction. And we could not achieve anything further by investigating the other issues raised.
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Northamptonshire County Council (19 004 526)
Statement Upheld Child protection 06-Feb-2020
Summary: Mr X complains about the way the Council handled an urgent child protection matter and his subsequent complaint about it. He says this has caused his family considerable distress. While the Ombudsman is satisfied with Council’s previous investigation, he has found the personal remedy to be inadequate because it failed to recognise the injustice that happened in this case. The Council has agreed to address this.
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Sheffield City Council (19 016 168)
Statement Closed after initial enquiries Child protection 06-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the involvement of the Council’s social services with the complainant and her children. This is because part of the complaint is made late, as it relates to matters known to the complainant more than 12 months previously, and there is no evidence of fault by the Council in the other issues raised.
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West Sussex County Council (19 014 327)
Statement Closed after initial enquiries Child protection 04-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about a report the Court ordered the Council provide. This forms part of legal proceedings and the Ombudsman cannot investigate legal proceedings.
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Darlington Borough Council (19 015 213)
Statement Closed after initial enquiries Child protection 04-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the involvement of the Council’s children’s services team with his family. This is because the complaint is late, and we could not now carry out a meaningful investigation.
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London Borough of Hillingdon (19 006 961)
Statement Closed after initial enquiries Child protection 03-Feb-2020
Summary: The Ombudsman will not investigate Ms B’s complaint the Council has failed to remove from files information about her child she considers the evidence did not support; and to address the behaviour of a social worker she says visited unannounced, tried to force entry, and would not leave when asked to. We cannot achieve more in the first part of the complaint than the Council has already, and there is not enough evidence of fault by the Council causing Ms B injustice in the second part, so an investigation is not warranted.
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Statement Upheld Child protection 03-Feb-2020
Summary: the Council failed to deal with the complaint in line with the timescales in its published complaints procedure. It has already apologised to Ms D for this and has also recently revised its complaints policy and improved practice to ensure timescales are met. There is no fault by the Council in relation to the other parts of Ms D’s complaint.
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London Borough of Barnet (19 014 162)
Statement Closed after initial enquiries Child protection 03-Feb-2020
Summary: The Ombudsman cannot investigate Miss A’s complaint about a social worker she feels is responsible for her son being placed for adoption because it lies outside his jurisdiction. The law prevents the Ombudsman from considering matters that have been considered and decided in court proceedings.