London Borough of Bromley (19 007 318)

Statement Upheld Child protection 03-Mar-2020

Summary: there is fault in the Council’s handling of Ms B’s complaint about an initial child protection conference following an injury to her child. The Council will take action to remedy the injustice this caused Ms B by apologising and making a payment to her. It will also ensure that future complaints about case conferences are responded to properly under the correct complaints process.

Surrey County Council (19 013 191)

Statement Not upheld Child protection 03-Mar-2020

Summary: We have discontinued our investigation into Mrs B’s complaint about the Council’s children’s services department. The Ombudsman is not able to award compensation for distress in the way a court might, so we cannot achieve the outcome Mrs B wants.

Solihull Metropolitan Borough Council (19 017 956)

Statement Closed after initial enquiries Child protection 03-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint that the social worker gave false information to her university tutor. This is because the Information Commissioner is better placed to consider the matter.

London Borough of Bromley (19 009 210)

Statement Not upheld Child protection 02-Mar-2020

Summary: Mrs X complains of fault by social workers in deciding her children were at risk of significant harm. The records show there was no fault by the Council.

Dorset Council (19 016 822)

Statement Closed after initial enquiries Child protection 28-Feb-2020

Summary: Mr X complained the Council did not inform him when it received safeguarding alerts relating to his child. We will not investigate this late complaint. Mr X could have complained to us earlier after finding out about the Council’s involvement, and we could not carry out a fair investigation now. Mr X’s complaint about the Council’s more recent response to his information requests would be better dealt with by the Information Commissioner’s Office.

London Borough of Havering (18 012 999)

Statement Not upheld Child protection 28-Feb-2020

Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s children’s services department. The Ombudsman is not able to award compensation in the way a court might, so we cannot achieve the outcome Mrs X wants. With regard to matters other than the Council’s financial remedy, Mrs X has no remaining injustice which is significant enough to justify the Ombudsman’s involvement.

Kent County Council (19 009 852)

Statement Not upheld Child protection 26-Feb-2020

Summary: There is no evidence of fault in how the Council dealt with concerns Mr C raised regarding his son’s wellbeing.

London Borough of Brent (19 015 175)

Statement Closed after initial enquiries Child protection 26-Feb-2020

Summary: The Ombudsman cannot investigate this complaint about the Council’s approach to contact between the complainant and her son. This is because the matter has been considered by a court. The Ombudsman will not investigate other parts of the complaint as there is insufficient evidence of fault by the Council.

Hertfordshire County Council (19 016 244)

Statement Closed after initial enquiries Child protection 26-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a children services telephone call. It is unlikely our investigation would find enough significant fault causing enough injustice to warrant an investigation.

Nottingham City Council (19 006 557)

Statement Not upheld Child protection 26-Feb-2020

Summary: Mr D complains about the outcome of an investigation into a complaint he made against the Council’s Children and Family services. We do not propose to reach different findings, as there is no or insufficient evidence of fault by the Council causing an injustice to Mr D.