Other archive 2019-2020


Archive has 96 results

  • Newcastle-under-Lyme Borough Council (19 006 739)

    Statement Upheld Other 25-Nov-2019

    Summary: Miss X complained the Council delayed recovering business rates incurred in 2005-06. The Council agreed to waive the debt. Therefore, I discontinued my investigation.

  • Bristol City Council (19 004 237)

    Statement Not upheld Other 21-Nov-2019

    Summary: Mr B complained the Council failed to tell him about a small business rate relief review, failed to send him reminders before escalating the case to enforcement agents and unreasonably refused to remove the enforcement agent charge when he remains entitled to small business rates relief. There is no fault in how the Council handled the case.

  • London Borough of Redbridge (19 003 964)

    Statement Upheld Other 11-Nov-2019

    Summary: Mr C complains about the way the Council billed and sought to recover business rates including a delay in the refund process which he says caused him unnecessary time, trouble and distress. The Ombudsman has found fault by the Council but considers the agreed actions of £300 and some service improvements are enough to provide a suitably remedy.

  • Mid Sussex District Council (19 009 608)

    Statement Closed after initial enquiries Other 04-Nov-2019

    Summary: Mr X complains that the Council has not awarded empty property business rate relief on his property. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.

  • London Borough of Redbridge (19 009 133)

    Statement Closed after initial enquiries Other 04-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about action taken by the Council in relations to business rates. The complaint is made too late and is about matters the courts have considered.

  • Manchester City Council (19 008 158)

    Statement Closed after initial enquiries Other 30-Oct-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s enforcement action to recover unpaid business rates in July 2017. This is because the complaint is late and it is unlikely we could effectively investigate the matter now.

  • Royal Borough of Kensington & Chelsea (19 009 096)

    Statement Closed after initial enquiries Other 29-Oct-2019

    Summary: Mr B complains about the Councils handling of his council tax debt. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Westminster City Council (19 002 564)

    Statement Not upheld Other 25-Oct-2019

    Summary: Mr K, a letting agent, complains the Council unfairly pursued recovery of council tax from his tenants when it should have applied a student exemption. The Ombudsman finds there is no evidence of fault by the Council or its agent.

  • London Borough of Barnet (19 010 092)

    Statement Closed after initial enquiries Other 24-Oct-2019

    Summary: The Ombudsman cannot investigate Mr X’s complaint about the rateable value of his property and the level of business rates he must pay. This is because the matter does not concern an administrative function of the Council.

  • Horsham District Council (19 002 750)

    Statement Closed after initial enquiries Other 24-Oct-2019

    Summary: Mr X complains about the Council’s use of bailiffs to enforce a council tax debt. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.

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